Client Services Support for Schools

Purchase Contract Form 2010/11

All MK Schools have now been sent a hard copy of the Services for Schools Folder for 2010/11 and a letter explaining how to access the online purchase contract form. Please find below the letter to Headteachers and the link to our online Purchase Contract Form for all MK Schools 2010/11 purchasing decisions. Your purchasing decisions are required no later than Friday 12 March 2010.

SFS Letter to Headteachers _(86K)

Purchase Contract Form 10/11

To access the online form schools will need to have at least Version 7 of Adobe. It will not work for older editions. Most schools should now be using Version 7 or above. If you are not, please click on the link below to download the current version of Adobe.

www.adobe.com/products/reader/

Before submitting an online version please ensure you have prepared a draft response to work from, as the server will only allow you 20 minutes to complete the form and there is no save as you go facility. If you go to the last page of the form you will see there is a facility to print off a hard copy and you should use this as a draft version and to discuss with your Governing Bodies.

If you encounter any issues in submitting an online response please telephone Client Services 01908 254690/253172.

Save the Date! Next Secretaries & Bursars' Conference - Weds 26th May!
Our annual one day conference for Secretaries & Bursars' will be held on Weds 26 May (venue TBC).

Further details will be sent out in due course and for you to book your place. All schools are welcome. Client Services customers can send one delegate at no cost, as part of the service.

Previous news.......

The Client Services web page has primarily been set up for MK school customers reference and information, however other external bodies/ companies may be interested to see what we offer. You will be able to find out what Client Services can offer schools, what our purpose is and how we operate in terms of selling services to schools.

The Client Services function has been established to work on behalf of schools on service provision matters. The 7 key responsibilities are:

• to establish and maintain strong links with school staff and governors to understand their service requirements and issues regarding service provision;
  
• to offer advice and guidance to schools on the purchasing of MKC, Mouchel and external providers' services;
  
• to act as the Client Officer, on behalf of schools,where this is desired by all schools or a group of schools and to liase closely with the Mouchel Contracts and Procurement team. (This does not take the place of the service provided by Mouchel Contracts and Procurement, but complements it);
  
• to provide the legally correct Terms and Conditions required by schools when entering into contracts;
  
• to inform schools about, and evaluate on their behalf, all Milton Keynes Council (MKC) services for schools, including those provided by organisations that MKC works in partnership with and external organisations;
  
• to act as an intermediary between a school and a service provider, where the school requires assistance in resolving issues (e.g. poor performance), which the provider has failed to resolve to a school's satisfaction;
  
• to ensure the LA has adequate separation between its role as service provider and its role in providing independent advice on service provision and quality.

more about what we do.....