
We:
advise our customers on how to claim discounts, exemptions and reliefs on Council Tax and Business Rates;
collect money quickly and efficiently, and wherever possible, we will be flexible with our payment plans to suit our customers' personal circumstances;
will provide a range of different payment locations and options to ensure that people who want to pay can do so easily;
will act quickly against those people who do not pay, reminding them of their legal duty to pay and explaining the consequences of non payment clearly.