Regulator for Social Housing
From 1 April 2012 the Tenant Services Authority (TSA) key regulatory powers have now been transferred to the Homes and Community Agency.
Click here for the Homes and Community Agency Regulator home page
The Regulatory Framework has been revised, effective from 1 April 2012, to bring it in line with all the new legislation changes to the Housing sector, specifically the new Localism Act. Click here
to read a summary on the revised regulatory framework or click here to visit the TSA website to view the full
New Regulatory Framework document for all social housing efective from 1 April 2012 and its annexs.
Outline of Regulatory Framework
- Provide social housing of appropriate quality
- Social housing tenants have an appropriate degree of choice and protection
- Social housing tenants have opportunities to be involved in the management of their homes and to hold landlords to account
- Social housing provision makes a contribution to the social and economic well being of the areas in which it takes place
To meet these priorities the following has been put in place:
- Enhanced co-regulation requirements between social housing landlords and their tenants
- A set of national standards – a framework to monitor performance of landlords. To see a (article "summary of the revised national standards") or read the final regulatory document listing full details of the latest national standards
- Landlords are required to agree “local standards” with tenants – for tenants to monitor the services being provided
- Regulatory framework for all social housing providers in place
And what does this mean for tenants?
- Tailored services based on agreed local standards
- Tenant scrutiny – tenants review regularly their landlords performance against the national and local standards and challenge the landlord when they are not delivering
- Annual report published every October – shows how landlords are performing against the national and local standards
- Building tenant capacity – training and support to better understand the services, what they want from services and how tenants can help shape better services
This new system is called co-regulation - the regulator wants to see tenants get more involved with their housing landlord by looking at the services provided to them, how they meet tenants needs and having a say to improve services.
And as a social housing landlord, we have:
- Annual Report - there are now two published Annual reports, to view click on Annual Report
- Local Standards - on 1 April 2011, after tenant consultation, we launched a set of local standards. To view these, click on Local Standards. We will report how we are doing, click on How well are we doing
- Tenants Performance Scrutiny Group - set up a group of tenants to review our performance of services and our local standards. To view what they have looked at so far, click on Tenant Performance Scrutiny Group. This group is currently under review to ensure it is in line with the latest new requirements stated in the Tenant Involvement and Empowerment standard
Getting involved
We have many opportunities for tenants to get involved to suite the need and level of commitment a tenant wants to give.
