Comments, Compliments & Complaints
If you wish to make a comment, compliment or complaint about the council please complete our online form:
This will immediately log your comment, compliment or complaint onto our system. You will receive confirmation and a unique reference number and password which will enable you to track the progress of your comment, compliment or complaints online.
Procedure for Complaining about Adult and Children's Social Care
There is a legal framework to be followed for all complaints about Social Services. Although this is similar to the council's complaints procedure, there are some significant differences, so we have separate procedures for comments and complaints about Adult Social Care and Children's Social Care.
Procedure for Complaining about a School
A complaint about a school should be addressed directly to the particular school it is about. If you have a complaint, you should start by asking your child’s school to see a copy of their complaints policy.
You can also make a complaint, comment or compliment by telephone, in person, in writing or printing and completing the form and returning it to us by FREEPOST.
Complaints tell us what we are doing wrong, but if you have a comment or compliment about a service – we would still like to hear from you
How to Complain or Comment about Council Services
Milton Keynes Council provides over 200 different services for the community. With each one, we aim to be as efficient and effective as possible.
However there may be times when things don't work out as they should and so you want to make a
complaint.
How to complain about the conduct of members of the Council
The Members of the Council and Parish Councils strive to provide a high level of service to the community. However, we recognise that sometimes things can go wrong.
The Local Government Ombudsman:
The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Their job is to investigate complaints in a fair and independent way - they do not take sides.
