Milton Keynes Council requires all members of staff to take responsibility and ownership to deliver excellent customer services.
Our Customer Service Strategy (PDF, 91KB) explains how we are transforming the services we provide to the people of Milton Keynes, at a time when demand is increasing and resources are reducing.
Our Customer Service Standards (PDF, 79KB) sets out the expectations for customer service across Milton Keynes Council. These standards will be assessed through the Council's mystery shopping programme.
- April to June 2016 Customer Feedback Data - Q1
- January to March 2016 Customer Feedback Data - Q4
- October to December 2015 Customer Feedback Data - Q3