Universal Credit - Frequently asked questions

What is included in a Universal Credit payment?

A Universal Credit award can include any of the following that apply to you:

  • Help with housing costs which will be paid directly to you
  • Basic money for you (and your partner if you have one)
  • Money for children
  • Extra money for children if they are disabled
  • Extra money for your or your partner if you are unable to work
  • Money to help with childcare costs

How is Universal Credit paid?

Universal Credit is paid differently to other benefits, which will affect the way you manage your money.

  • Universal Credit is paid monthly
  • The first payment is not made until a month and a week after submitting a claim, This means it could be over 5 weeks before you get a payment
  • After your first payment, your future payments will be paid on that date of the month every month
  • If you feel unable to wait for your first payment, you can apply for an advance payment in your online account or through your Jobcentre Plus work coach. If you need help applying you can also call the Universal Credit helpline on 0800 328 5644
    Note: this is a loan that you have to pay back within 12 months.

Help to pay for rent (the equivalent of Housing Benefit) will be paid directly to you as part of your monthly Universal Credit payment. It will not be paid directly to your landlord, including where your landlord is Milton Keynes Council, so it will be your responsibility to pay the whole rent from your benefit.

Do not have a bank account?

For advice about opening a bank account.

Do not have an email account?

Many email providers provide free email accounts, we recommend you search online. 

Last Updated: 18 February 2020