Useful contacts and support


You can find more information on Universal Credit and other benefits on the GOV.UK website. You may find the  page "Universal Credit and you" particularly useful as it covers topics such as claiming Universal Credit, reporting changes, support available and much more. 

If you need to need to talk to someone about Universal Credit, there is also a Universal Credit helpline 

Universal Credit helpline


Citizens Advice - Help to Claim service

Citizens Advice provide a Help to Claim service, which can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent, confidential and impartial. Their trained advisers can help with things like how to gather evidence for your application or how to prepare for your first Jobcentre appointment.

More information is available on the Citizens Advice website or you can contact an adviser through their free national Help to Claim phone service on 0800 144 8 444:


Last Updated: 16 January 2020