Online portal - key information

It is saying the details inputted do not match

Please make sure the name and account number are exactly as presented on your most recent bill or recovery notice, including any spaces between names. The system is case sensitive due to the information available. If the name is spelt incorrectly on the bill, still use this for the registration process as it can be amended on the new portal.

What is the online reference key?

On your most recent bill or recovery notice you will notice there is a series of numbers and letters next to the word key, this is your online reference key for portal registration.

It could look something similar to this: Key: H8T4CP7DZ

It says that I have not correctly completed a sufficient amount of security questions?

This could be due to several reasons.

The online reference key is a mandatory requirement needed for registration. This will be located on your most recent bill or recovery notice.

You will also need to complete one of the following:

Current postcode of the property

Last three digits of a telephone number you have (This is any mobile, work, or home telephone number you have provided the Revenues department)

Last three digits of your bank account number (This will be the bank account details supplied if you pay your bill by Direct Debit)

I have completed the registration, but I cannot access my account

Have you validated the account; an email has been sent to you with instructions on how to validate your application? Check your junk or spam email folder. (You must authenticate your account within 24 hours of registration. If you do not do this you will not have access to your account and will need to re-register)

There is more than one person who is liable for Council Tax in the property, why does their name not show?

 The online Council Tax portal is for individual use only. DO NOT change another person’s name on the account to yours. If there is more than one person liable for Council Tax in your property, they will need to create their own account if they wish to update their details. Their personal details will not be shown on your online account.

I’ve lost my paper bill, and require a copy?

You can now download and print online copies of your recent bills or recovery notices by logging into or registering for the Council Tax Portal or the Business Rates Portal.

What are online bills?

Online bills are electronic versions of the paper bill you receive in the post.

The online bills look slightly different to the paper bills, but they contain the same amount of information and can still be used for identification purposes.

How up to date is the information provided online?

Your online account provides 'real time' information, however, please be aware that any manual payments you make can take up to 5 working days to show on the portal. In addition to this, some changes need to be assessed by a Revenues officer and may not appear straight away.

Where can I see the payments, I have made and the payments I need to make?

You can view future instalments and payments made within the Account activity page found on the portal.

How do I use the payment system?

Insert your account number into the correct field and the balance you wish to pay. Then click 'Add to basket' and checkout. Then follow the on-screen instructions to successfully pay.

I have a Council Tax account and a Business Rates account; how do I log in to see my accounts?

You will need to register and log into the two separate systems. They do not link at any point.

Council Tax Portal

Business Rates Portal

 

I did not receive an activation email

Sometimes the email can take a few minutes to arrive in your inbox. The email could have also gone into your junk folder.

I have forgotten my Username or Password

There are links available to reset these on the log in page of the portal. If you have forgotten your username the system will ask you to insert your email address linked with the portal account. The associated username will be sent to your email. If you have forgotten your password the system will ask to insert your username. The associated email with the portal account will receive a forgotten password reset link.

It states that a system error has occurred, please try again later

This could be due to active website user traffic. Please exit the page and return after around 15 minutes.

If I am moving home, can I just update my contact address?

If you are moving home please fill in the Online Revenues Service Moving Form, do not just update the contact address on the portal

My details in the benefit summary have changed

You must contact the benefits department as soon as your circumstances change by completing the Benefits change in circumstances form.

If I need more information or I’m having problems accessing my account, what should I do?

If you are having problems accessing your online account, please review the information detailed and email us if you require further assistance.

Council Tax contact information

Revenues Service, PO Box 5327, Civic, 1 Saxon Gate East, Central Milton Keynes MK9 3EJ