Complain about a Taxi or Minicab Driver

Licensed drivers and Operators are required to be “fit and proper” to be licensed and should conduct themselves to high standards.  Vehicles should be to a high standard, clean and safe.

Members of the public should firstly identify the type of complaint that they wish to make.

If the complaint relates to a criminal act the Police should be contacted in the first instance.

If the complaint relates to a customer service issue you should contact the private hire operator if relevant.

If you wish to make a complaint about a taxi or minicab then please put this in writing by either: 

 

  • Email

     

  • or complete and submit the following form

 

Complaint Form

Your contact information

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Details

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Last Updated: 11 January 2019