Complain about a Taxi or Private Hire Driver
Licensed drivers and Operators are required to be “fit and proper” to be licensed and should conduct themselves to high standards. Vehicles should be to a high standard, clean and safe.
Members of the public should firstly identify the type of complaint that they wish to make.
If the complaint relates to a criminal act the Police should be contacted in the first instance.
If the complaint relates to a customer service issue you should contact the private hire operator if relevant.
If you wish to make a complaint about a taxi or minicab then please put this in writing by either:
- or complete and submit the following form
Last Updated: 28 April 2020