Complain about a Taxi or Private Hire Driver

Licensed drivers and Operators are required to be “fit and proper” to be licensed and should conduct themselves to high standards.  Vehicles should be to a high standard, clean and safe.

Members of the public should firstly identify the type of complaint that they wish to make.

If the complaint relates to a criminal act the Police should be contacted in the first instance.

If the complaint relates to a customer service issue you should contact the private hire operator if relevant.

If you wish to make a complaint about a taxi or minicab then please put this in writing by either: 


  • Email


  • or complete and submit the following form



Complaint Form

Your contact information


Enter in DD/MM/YYYY format

Last Updated: 28 April 2020