Private Hire Operators

Application guidance and application form for new operators and currently licensed operators wishing to renew. Operator applications and renewals can be submitted Monday-Thursday between 09:30 and 11:30 or between 14:00 and 16:00. We are unable to accept applications outside of these hours.


A Private Hire Operator Licence is issued to an individual or company that offers a service of pre-booking fares. The licence is issued for a period of 1 or 5 years.  See our Private Hire Operator Guide (2020) (PDF, 322KB) for further information on our application and renewal process.

In order to apply for a licence or to renew your current licence as a Private Hire Operator, you will need to download the Operator Licence Application Form (PDF, 359KB).

Incomplete applications will not be accepted.

Planning Permission

It is the responsibility of a Private Hire Operator to ensure that appropriate planning consent exists for the operational address to be used for their business purposes.

By submitting an application, applicants confirm that they understand that their operating address may need planning permission or a lawful development certificate, and are responsible for obtaining this.

Further guidance can be seen on the following Planning web pages.

Planning portal

Operating from a home address

Operating from a commercial premises   

Last Updated: 2 April 2020