Due to the COVID-19 pandemic situation, we have had to change the way we investigate noise nuisance. Due to social distancing requirements to protect everyone’s safety, we are unable to make house calls to witness noise nuisance and are also unable to install noise recording equipment. We are reliant upon the provision of detailed diary sheets and the use of the Noise APP to help us investigate and evaluate complaints of noise.
Throughout the country complaints about noise are increasing. People are bothered by noise from parties, factories, entertainments, intruder and car alarms, audio systems, barking dogs and many other sources. Milton Keynes is no different and the Environmental Health Department receives more complaints about noise than any other topic.
Further information and guidance on how to complain:
- Report a Noise Complaint
- Complaints about Noise outside office hours
- How Noise Complaints are investigated
- Intruder and Vehicle Alarms
- Dog barking information leaflet (PDF, 988KB)
- Comments, Compliments and Complaints about our service
- Construction Site Noise
- MKC Noise Nuisance Investigation Statement (PDF, 149KB)
The Noise App for gathering supporting evidence
MK Council Environmental Health Department makes use of technological advances in the investigation of noise nuisance in collaboration with ‘The Noise App’. It allows smartphone users to capture examples of the problematic noise they are experiencing on their device for use as supporting evidence in statutory nuisance investigations. The App can be downloaded for free to iPhone and Android smartphone users at the website below. There are details on the website in respect of how to use the App to submit recordings.
We encourage members of the public to download and use the App, in conjunction with documenting the details of the noise nuisance they are experiencing on a nuisance log sheets. Recordings of noise made and uploaded by you to the App, these are then reviewed by the investigating officer.
What happens next?
Where a warning has been given, or an abatement notice served, and the noise stops, then that should be an end of the matter and no further action will be necessary.
If the noise continues, where only a warning has been given, then a noise abatement notice will be served.
Where a notice has already been served and the noise continues then an offence has been committed. Once suitable evidence has been obtained the Regulatory Unit (Environmental Health) will take formal action, that may include prosecution and/or seizure of the noise making equipment.
However, as the statistics show, very few complaints reach the stage where formal action is necessary.
Noise from occupiers of Council properties
Complaints about domestic noise arising from the occupiers of Council owned properties will be investigated by the Regulatory Unit in the same way as any other noise complaint.
However, they will also be referred to the appropriate District Housing Manager for investigation and possible action under the conditions of letting, as set out in the tenancy agreement, and anti-social behaviour legislation.