COVID 19 - incident reporting

Have you received a scam phone call? Are you aware of a business that is operating and should not be? Have you seen websites offering fake cures or have you received fake face marks? Please tell us about it.

Trading Standards and COVID-19

From Sunday 20th December 2020 Milton Keynes has moved up into tier 4.

For information on the new tiers and what they mean for you, please visit the Government website.

Concerns regarding businesses which remain open when they should be closed, social distancing, issues regarding the non wearing of face masks by staff in businesses or any other Covid-19 related issue, should be sent by e-mail to

Business and venues

Where businesses and venues are permitted to open, they should follow COVID-secure guidelines to protect customers, visitors and workers.

The legislation regarding tier 4 restrictions can be viewed at

Milton Keynes is now subject to additional business closure restrictions.

The following businesses are allowed to remain open in the Tier 4 area—

(a) food retailers, including food markets, supermarkets, convenience stores and corner shops,

(b) off licenses and licensed shops selling alcohol (including breweries),

(c) pharmacies (including non-dispensing pharmacies) and chemists,

(d) newsagents,

(e) animal rescue centres and animal boarding facilities,

(f) building merchants and suppliers of products and tools used in building work and repairs,

(g) petrol stations,

(h) vehicle repair and MOT services,

(i) bicycle shops,

(j) taxi or vehicle hire businesses,

(k) the following businesses - 

(i) banks (ii) building societies (iii) credit unions 27 (iv) short term loan providers (v) savings clubs (vi) cash points (vii) undertakings which by way of business operate currency exchange offices, transmit money (or any representation of money) by any means or cash cheques which are made   payable to customers,

(l) post offices,

(m) funeral directors,

(n) laundrettes and dry cleaners,

(o) dental services, opticians, audiology services, chiropody, chiropractors, osteopaths and other medical or health services, including services relating to mental health,

(p) veterinary surgeons and pet shops,

(q) agricultural supplies shops,

(r) storage and distribution facilities, including delivery drop off or collection points, where the facilities are in the premises of a business included in this Part,

(s) car parks,

(t) public toilets,

(u) garden centres,

(v) automatic car washes,

(w) mobility and disability support shops,

(x) businesses selling or supplying natural Christmas trees.”.

All other businesses must remain closed while we are in Tier 4.

In order to reduce the spread of the COVID-19 we would like to be informed of Milton Keynes businesses that are open, when they should be closed. To report a business please use contact


Face Coverings - The wearing of face coverings is still compulsory when you are in shops (or shopping centres) or moving around inside venues such as bars and restaurants.

Trading standards are experiencing a number of issues with illegal face masks being sold in this country. Face masks and face coverings are treated differently.

A face mask that is presented as personal protective equipment must carry the CE mark - this means it has been independently tested to ensure it meets the legal standard. If you see KN95 or Chinese standard number GB2626 on your mask, these masks have not been independently tested and it is illegal to sell them in this country. If you do have one, you can use it as a face covering if you wish, but if you have purchased any to sell, you should return them to your supplier for a refund immediately.

If you have bought a face mask which does not carry the CE Mark you can report it to us using the link to our 'Report-it' form at the bottom of this page.

We are also receiving information about face masks which carry the CE Mark, but these claims have proven to be false, so the mask has not been independently tested. Again these masks are illegal. In order to reduce the risk of buying a 'fake' CE Marked mask, always buy from a reputable retailer.

If you are a small business or a manufacturer wishing to supply masks please read the Government guidance that you can find on their website.

Face coverings can be as simple as a scarf wrapped around the face but the government has issued some guidance if you are thinking of making a face covering at home which you can read on the .Gov.UK website

QR codes/Test and Trace. Businesses involved the following sectors are still required to register for a QR Code,  which must be displayed for a customer to scan as, or immediately after, they enter the premises. This is to assist with the NHS Test and Trace service.

  • hospitality, including pubs, bars, restaurants and cafés
  • tourism and leisure, including hotels, museums, cinemas and amusement arcades
  • close contact services, including hairdressers, barbershops and tailors
  • facilities provided by local authorities, including community centres, libraries and village halls.

It has already been reported that some phones are not compatible with the system, and some people won't have a smart phone at all, so under those circumstances the business should ask for the name and phone number of the customer (this could be an email address if no phone number is available, or a postal address if neither a phone nor email is available), the date and time should be noted and the number of people in the group. 

The business should keep these details securely for 21 days, after which it should be destroyed. If disclosure is requested by the Secretary of State or the local Public Health Officer, the information must be provided (for the purposes of trying to reduce the spread of the virus).

A business has a legal obligation to refuse entry to customers who do not comply with the test and trace requirements. This means that the business can take reasonable steps to prevent entry into the premises.

Offences for breaching these requirements are punishable by fine on summary conviction or a fixed penalty charge notice ranging from £500 to £4000.

Please visit the .Gov.UK website for the full guidance


Scams - We would also like to hear about any scam business that 

  • appears to be making misleading claims in relation to Coronavirus, such as products or services which can cure COVID-19 (e.g. fake offers of a COVID-19 vaccine).
  • or falsely describing goods or services in relation to COVID-19. This could include selling goods that are not what they say they are, for example, hand sanitiser that appears to be counterfeit or traders selling protective face marks without a CE Mark on them (decorative face coverings do not need to have the CE mark unless the seller claims that they will protect you from viral or bacterial infection).
  • any caller falsely claiming to be associated with the NHS Test and Trace scheme, especially if they ask you for a payment or credit card details etc.

Report an incident -If you feel that you have been the victim of a scam related to COVID-19 and you need some assistance from a consumer advisor, you should instead contact the Citizens Advice Consumer Service on Freephone 0808 223 1133 or online. They will give advice and also pass the details you provide to Trading Standards.

Concerns regarding businesses which remain open when they should be closed, social distancing, issues regarding the non wearing of face masks by staff in businesses, or any other Covid-19 related issue should be sent by e-mail to Thank you.






Last Updated: 5 January 2021