COVID 19 - incident reporting

Have you received a scam phone call? Are you aware of a business that is operating and should not be? Have you seen websites offering fake cures or have you received fake face marks? Please tell us about it.

Trading Standards and COVID-19


The wearing of face coverings in shops is now compulsory. Do you know what you are wearing?

Trading standards are experiencing a number of issues with illegal face masks being sold in this country. Face masks and face coverings are treated differently.

A face mask that is presented as personal protective equipment must carry the CE mark - this means it has been independently tested to ensure it meets the legal standard. If you see KN95 or Chinese standard number GB2626 on your mask, these masks have not been independently tested and it is illegal to sell them in this country. If you do have one, you can use it as a face covering if you wish, but if you have purchased any to sell, you should return them to your supplier for a refund immediately.

If you have bought a face mask which does not carry the CE Mark you can report it to us using the link to our 'Report-it' form at the bottom of this page.

We are also receiving information about face masks which carry the CE Mark, but these claims have proven to be false, so the mask has not been independently tested. Again these masks are illegal. In order to reduce the risk of buying a 'fake' CE Marked mask, always buy from a reputable retailer.

If you are a small business or a manufacturer wishing to supply masks please read the Government guidance that you can find on their website.

Face coverings can be as simple as a scarf wrapped around the face but the government has issued some guidance if you are thinking of making a face covering at home which you can read on the .Gov.UK website.


In order to reduce the spread of the COVID-19 we would like to be informed of Milton Keynes businesses that are open, when they should be closed.

Further easing of the lockdown measures came into place on 13th July.

On 13th July the following businesses were allowed to open, subject to social distancing rules and some restrictions on work to be done on high risk areas (e.g. face)

  • Spas
  • Nail bars and salons and beauty salons
  • Tanning booths and salons
  • Massage parlours
  • Tattoo parlours
  • Body and skin piercing. 

After 25th July the following businesses were allowed to open, subject to social distancing rules

  • Indoor fitness and dance studios
  • Indoor gyms
  • Indoor sports courts and facilities
  • Indoor swimming pools, including facilities at water parks.

After 25th July the following premises must remain closed

  • Nightclubs, dance halls and discotheques
  • Casinos
  • Sexual entertainment venues and hostess bars
  • Bowling alleys and indoor skating rinks
  • Indoor play areas, including soft-play
  • Exhibition or conference centres must remain closed for events such as exhibitions or conferences, other than for those who work for the business or organisation who run the venue.
  • Work done by beauticians in high risk areas (face e.g. eye lashes) is not permitted yet.

The easings that were planned for 1st August have been postponed. At the moment it is anticipated that there may be further easings of the lockdown on 15th August 2020, subject to the spread of the virus.

If you are concerned about any business that it open, when it should be closed, please use the link to our online form, at the bottom of the page, to report the matter. If you prefer you can call the details through on 0803 223 1133.

We would also like to hear about any scam business that 

  • appears to be making misleading claims in relation to Coronavirus, such as products or services which can cure COVID-19.
  • or falsely describing goods or services in relation to COVID-19. This could include selling goods that are not what they say they are, for example, hand sanitiser that appears to be counterfeit or traders selling protective face marks without a CE Mark on them (decorative face coverings do not need to have the CE mark unless the seller claims that they will protect you from viral or bacterial infection).
  • any caller falsely claiming to be associated with the NHS Test and Trace scheme, especially if they ask you for a payment or credit card details etc.

Milton Keynes Trading Standards relies on information received from Milton Keynes residents, businesses and partner agencies to identify this rogue trading activity. We need to know who is engaging in such activity so that we can deal with it.

Price gouging or charging excessive amounts 

Overcharging for goods or services is something that the Competition and Markets Authority (CMA) is looking into. To report a trader who has overcharged for an item, please report this to the CMA on their webpage.

Social distancing

Concerns about social distancing are being investigated by our Environmental Health team but please feel free to use our online form and we will pass your query over to the appropriate team member.

Report an incident

If you feel that you have been the victim of a scam related to COVID-19 and you need some assistance from a consumer advisor, please do not complete this form. You should instead contact the Citizens Advice Consumer Service on Freephone 0808 223 1133 or online. They will give advice and also pass the details you provide to Trading Standards.

If you do not need further advice but wish to report your concerns please complete our online form 






Last Updated: 3 August 2020