COVID 19 - incident reporting

Have you received a scam phone call or email linked to Covid? Please tell us about it.

Trading Standards and COVID-19

We are now in Stage 4 of the Government roadmap for dealing with the Covid-19 pandemic in the UK. 

The restrictions on businesses and who can trade have now been lifted.


We are aware that scams are still operating using Covid as a hook, so we would also like to hear about any scam business that

  • appears to be making misleading claims in relation to Coronavirus, such as products or services which can cure COVID-19 (e.g. fake offers of a COVID-19 vaccine); or
  • falsely describes goods or services in relation to COVID-19. This could include selling goods that are not what they say they are, for example, hand sanitiser that appears to be counterfeit or traders selling protective face masks without a CE Mark on them (decorative face coverings do not need to have the CE mark unless the seller claims that they will protect you from viral or bacterial infection).
  • any caller falsely claiming to be associated with the NHS Test and Trace scheme, especially if they ask you for a payment or credit card details etc.
  • business scams where the fraudster offers to help you to claim grants or funding.

Report an incident -If you feel that you have been the victim of a scam related to COVID-19 and you need some assistance from a consumer advisor, you should instead contact the Citizens Advice Consumer Service online or call Freephone 0808 223 1133. They will give advice and also pass the details you provide to Trading Standards.

If you have concerns about any other COVID-19 related issue, you should send by email to Thank you.

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Last Updated: 17 August 2021