COVID 19 - incident reporting

Have you received a scam phone call? Are you aware of a business that is operating and should not be? Have you seen websites offering fake cures or have you received fake face marks? Please tell us about it.

Trading Standards and COVID-19

The local alert level for Milton Keynes is Medium at the moment. If you want to find out what this means, you can visit the Government update on their website.

Face Coverings - The wearing of face coverings is now compulsory when you are in shops (or shopping centres) or moving around inside venues such as bars and restaurants.

Trading standards are experiencing a number of issues with illegal face masks being sold in this country. Face masks and face coverings are treated differently.

A face mask that is presented as personal protective equipment must carry the CE mark - this means it has been independently tested to ensure it meets the legal standard. If you see KN95 or Chinese standard number GB2626 on your mask, these masks have not been independently tested and it is illegal to sell them in this country. If you do have one, you can use it as a face covering if you wish, but if you have purchased any to sell, you should return them to your supplier for a refund immediately.

If you have bought a face mask which does not carry the CE Mark you can report it to us using the link to our 'Report-it' form at the bottom of this page.

We are also receiving information about face masks which carry the CE Mark, but these claims have proven to be false, so the mask has not been independently tested. Again these masks are illegal. In order to reduce the risk of buying a 'fake' CE Marked mask, always buy from a reputable retailer.

If you are a small business or a manufacturer wishing to supply masks please read the Government guidance that you can find on their website.

Face coverings can be as simple as a scarf wrapped around the face but the government has issued some guidance if you are thinking of making a face covering at home which you can read on the .Gov.UK website.

In order to reduce the spread of the COVID-19 we would like to be informed of Milton Keynes businesses that are open, when they should be closed.

Curfew. Additional measures were put into place in September which require premises such as bars, restaurants, bingo halls and casinos etc. to be closed between 10pm and 5am. More information including the full list of affected premises can be found on the Government website. If you find a business open when they should be closed please email

QR codes/Test and Trace. Businesses involved the following sectors are now required to register for a QR Code,  which must be displayed for a customer to scan as, or immediately after, they enter the premises. This is to assist with the NHS Test and Trace service.

  • hospitality, including pubs, bars, restaurants and cafés
  • tourism and leisure, including hotels, museums, cinemas and amusement arcades
  • close contact services, including hairdressers, barbershops and tailors
  • facilities provided by local authorities, including community centres, libraries and village halls.

It has already been reported that some phones are not compatible with the system, and some people won't have a smart phone at all, so under those circumstances the business should ask for the name and phone number of the customer (this could be an email address if no phone number is available, or a postal address if neither a phone nor email is available), the date and time should be noted and the number of people in the group. 

The business should keep these details securely for 21 days, after which it should be destroyed. If disclosure is requested by the Secretary of State or the local Public Health Officer, the information must be provided (for the purposes of trying to reduce the spread of the virus).

A business has a legal obligation to refuse entry to customers who do not comply with the test and trace requirements. This means that the business can take reasonable steps to prevent entry into the premises.

Offences for breaching these requirements are punishable by fine on summary conviction or a fixed penalty charge notice ranging from £500 to £4000.

Please visit the .Gov.UK website for the full guidance

If you are concerned about a business which is not following these requirements please report the matter by email to Milton Keynes Council.

Businesses Still Closed. After 25th July the following premises must remain closed

  • Nightclubs, dance halls and discotheques
  • Sexual entertainment venues and hostess bars
  • Exhibition or conference centres must remain closed for events such as exhibitions or conferences, other than for those who work for the business or organisation who run the venue. A few pilots will be run to see how these can be managed in line with distancing requirements. It is likely that these venues will re-open from 1st October 2020 - assuming the infection rates remain at current levels.

If you are concerned about any business which fits into the above categories, that it open, when it should still be closed, please use the link to our online form, at the bottom of the page, to report the matter. If you prefer you can email the details to

Scams - We would also like to hear about any scam business that 

  • appears to be making misleading claims in relation to Coronavirus, such as products or services which can cure COVID-19.
  • or falsely describing goods or services in relation to COVID-19. This could include selling goods that are not what they say they are, for example, hand sanitiser that appears to be counterfeit or traders selling protective face marks without a CE Mark on them (decorative face coverings do not need to have the CE mark unless the seller claims that they will protect you from viral or bacterial infection).
  • any caller falsely claiming to be associated with the NHS Test and Trace scheme, especially if they ask you for a payment or credit card details etc.

Price gouging or charging excessive amounts - Overcharging for goods or services is something that the Competition and Markets Authority (CMA) is looking into. To report a trader who has overcharged for an item, please report this to the CMA on their webpage.

Social distancing - If you have concerns about businesses in Milton Keynes who are not meeting the social distancing requirements, please do not complete the online form but instead report the matter by email to

Report an incident -If you feel that you have been the victim of a scam related to COVID-19 and you need some assistance from a consumer advisor, please do not complete this form. You should instead contact the Citizens Advice Consumer Service on Freephone 0808 223 1133 or online. They will give advice and also pass the details you provide to Trading Standards.

If you do not need further advice but wish to report a scam or fake face mask etc. please complete our online form. Concerns regarding social distancing should be sent by email






Last Updated: 21 October 2020