Bus Travel - Frequently Asked Questions

Bus Times

 

Bus Service Accessibility

 

Bus Disruptions and Diversions

 

Bus Stops and Shelters

 

Bus Complaints and Feedback

 

Bus Fares and Tickets

 

Disabled Person Concessions

 

Older Person Concessions

 

Junior Concessions (All-in-1 MK card)

 

Where can I find out what time a bus is scheduled to serve a stop?

For details of all buses that serve a stop, visit the Traveline website or call them on 0871 2002233 (calls costs 12p per minute plus your network provider's charges).

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Where can I view or download a timetable?

Timetables for all services  operating in Milton Keynes can be viewed or downloaded from our website.  Please note that not all stops are included in the timetables. Traveline offers additional information, including all stops served by a bus route.

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Where can I pick up a free copy of the Travel Guide?

Free copies of Travel Guide are available from various distribution centres, including Milton Keynes Council offices, Libraries and Parish Councils.

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Where can I find a free travel planning service for my intended journey?

The Traveline website can provide a personalised journey plan for you. You can also call Traveline on 0871 2002233 (calls cost 12p per minutes plus your network operator's charges).

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How can I find out if a bus service is wheelchair accessible?

Most bus services in Milton Keynes are wheelchair accessible. The timetables on our website and in the Travel Guide include a wheelchair symbol to indicate if the service is usually operated using a wheelchair-accessible vehicle. However, please check with the bus operator before travelling as there is no guarantee that there will be space on a vehicle at any given time.

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Can I travel on bus services on my mobility scooter?

Many of the scooters available to persons with reduced mobility are not intended for use on public transport or are not as manoeuvrable in confined spaces as a standard wheelchair. Suitable types of Class 2 scooters are most likely to fit into the wheelchair space on accessible buses. Under the Confederation of Passenger Transport (CPT) Code, your scooter must not exceed stated dimensions. Manufacturers’ manuals will usually state the size of your scooter if you are unsure. Arriva offers further information that you should read before you travel. If you are using a service provided by another bus operator, please call them directly for advice.

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I have a visual impairment.  Can I receive a copy of the Travel Guide in large print?

We are happy to provide a free copy of the Travel Guide in large print. Please register with us by phoning Passenger Transport on 01908 252542 so that we can send you updated versions of the Travel Guide (usually twice a year).

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Where can I find out if there are any disruptions and diversions to a service?

Information on bus disruptions and diversions is updated frequently on our website. We will also endeavour to put up notices on affected bus shelters and stops so that users at a stop are also kept informed.

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How do I report damage to a bus shelter?

There are occasions where shelters or stops have been vandalised or damaged. While these are regularly inspected, we welcome reports from members of the public. Please contact the Passenger Transport Team via email or call us on 01908 252542.

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How do I report a missing timetable at a stop?

If you find that a timetable or other publicity material is missing, please report this to our Passenger Transport Team via email or call us on 01908 252542.

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How do I identify a bus shelter location?

Bus shelters and stops have a unique four digit number painted on the front of the shelter. Also, the timetables displayed in the shelters have a unique number printed on the top. You can use this number to identify a shelter or stop to help us locate it quickly.

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How do I complain about a bus service?

Bus services in Milton Keynes are generally operated commercially, and therefore complaints and feedback should be directed to the relevant bus operator. Some bus services are subsidised by Milton Keynes Council and for these we welcome complaints and feedback. Timetables for services that are subsidised by Milton Keynes Council are highlighted in bold in the Travel Guide and on our website. Please contact the Passenger Transport Team via email or call us on 01908 252542.

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How do I feedback views I have about improvements to bus services?

We are here to help and listen to views and feedback from the general public. We work together with Bus Operators and User Groups to make improvements to bus services in Milton Keynes. Please  fill out our bus feedback form, or contact the Passenger Transport Team via email or by telephone on 01908 252542.

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How much is a fare on a bus?

Bus fares and tickets are charged by the individual bus operators, but we provide some information. Please ensure that you carry the correct change before boarding the bus.

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What is an MK Moove ticket and where can I purchase one?

This is a multi-operator ticket that allows you to travel with different bus operators within Milton Keynes. Tickets prices are £5.20 for a 1-day ticket, £20.00 for a 7-day ticket, and £60.00 for a 4-week ticket. The 1-day and 7-day tickets can be purchased on the bus and the 4-week ticket can be purchased at MKube (Arriva kiosk), opposite The Point in Central Milton Keynes. Further information can be found on our bus fares and tickets page.

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Can the MK Moove ticket be used on all bus services?

The MK Moove ticket allows you unlimited travel on all participating bus operators except for Red Kite, Grant Palmer and Stagecoach X5 (available on other Stagecoach services). It is  not available for use on services to and from special events.

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I am disabled and would like to use bus services to get about.  What concessions are available?

Eligible disabled people are entitled to free off-peak travel on local buses anywhere in England. 

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How do I apply for a Disabled Person's Bus Pass?

Applications can be made on-line or by post. 

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I am an older person and would like to use bus services to get about. What concessions are available?

Eligible older people are entitled to free off-peak travel on local buses anywhere in England. 

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How do I apply for an Older Person's Bus Pass?

Applications can be made on-line or by post. 

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I am under 19 years of age and would like to use bus services to get about. What concessions are available?

The All-in-1 MK card is available to all under 19's permanently resident in Milton Keynes, even those no longer in full or part-time education. 

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How do I apply for a Junior Concessions card?

Applications can be made on-line or by post.

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Last Updated: 19 January 2017