How to report a faulty, broken or damaged light
If you need to report an issue with a lamppost, traffic light or other lit item, you can REPORT IT
Before reporting, check out our Common Street Light Faults so you can identify what the issue is. This helps us to log, plan and carry out the right repairs.
LED Upgrade Programme
LED is a more energy efficient type of light that we are rolling out across MK. The light is crisper, brighter and can be targeted just where it is needed. They use less energy and don't need replacing as often as the old orange lights. Also they don't contain any harmful chemicals like sodium and mercury which the older ones do.
We have over 56,000 street lights across Milton Keynes. This is a very high number and we need to reduce our energy bill to save money especially as energy prices are rising.
The grid roads and many estates are already converted to LED and we'll be rolling out the upgrade to other estates over the next few years. Once the LED roll out is complete we’ll be able to save between 50-70% of energy. Good news for us and the environment!
To find out more about LEDs and our upgrade programme, check out our FAQs (PDF, 61KB).
Service statement: street lighting
We promise to...
provide a street lighting service as set out in our Code of Practice (PDF, 1011KB) for street lighting maintenance.
carry out visual checks after dark of all street lights on grid roads, redways and underpasses each month so that any lighting issues are identified, logged and repairs scheduled in.
respond to reports of street lighting faults in all other areas.
provide a 24-hour service and will attend to emergencies within 2 to 24 hours.
aim to repair a ‘light out’ within 7 days of reporting or for a single light out on a grid road, 28 days.
carry out structural and electrical testing of street lights annually.
'Dayburners' are lights that are on during the day but these are not a safety issue but do show that there is an issue with the sensor that should turn them off at sunrise and back on at sunset.
We will prioritise dayburners as a ‘Planned Job’ and will plan these into our repair schedule for the next 2-3 months. Dayburning lamps make up 5% of faults repaired.
For more information and an example of a dayburners have a look at our Common Street Light Faults factsheet.
Last Updated: 29 June 2020