Our Approach to Highways Maintenance

Our approach to Pothole Repair

The Department for Transport’s Highway Maintenance Efficiency Programme 2012 ‘Potholes Review – Prevention is Better than Cure' explores how councils dealt with potholes and the account taken of customer views.  It suggests ways of improving practice for repairing roads, identifying three key messages:

  • Prevention is better than cure – intervening at the right time to reduce the number of potholes forming and prevent bigger problems later.  
  • Right first time – do it once and get it right, rather than face repeat visits and continuous bills. by using best practice guidance, knowledge and workmanship. 
  • Clarity for the public – to communicate what and how it is being done.

How we do it

We focus on:

  • Highway asset management to repair a road at the most suitable time in its life cycle by using condition and other data to indicate when and where to resurface or reconstruct
  • Planning most repairs and reacting mainly when and are there are very serious hazards.
  • Using durable, cost effective and innovative techniques and materials to stop potholes forming, such as treatments known as surface dressing and micro-asphalting that seal the road surface to help stop water damage.
  • Meeting best practice in scheme design and contract specifications
  • Greater co-ordination with utilities and other third parties to reduce disruption and early failures by advance booking of road space, forward planning of works and reducing excavations for a set period after repairs have taken place.

Right first time

To get it right we:

  • Have a term service contract with Ringway to improve our service delivery. It contains a section on pothole repairs based on enhancements to the recommended standards within the Pothole Review  
  • Undertake continuous professional development and training of staff to ensure we carry out tasks and works to approved standards and keep up to date
  • Use the latest guidance technology to dispatch teams with the right material and skill to repair and monitor progress
  • Use standards, indicators and targets to assess our performance and help drive improvements.

Clarity for the public

We have several ways to inform, consult and hear back from the public:  

  • Real-time information on roadworks and other highway related activities, including live feeds to one.network, progress updates via Twitter @Ringway_MK and web-based background papers 
  • Planned road closures and diversions, repair programmes, blogs, customer reporting and ongoing works on the Milton Keynes Highways and Transport Hub 
  • Customer satisfaction reporting collected from web-based surveys and interviews, such as the NHT MORI poll survey to identify areas for improvement and benchmark ourselves against other councils NHT 2017 survey.     

Last Updated: 13 March 2020