Duty to Refer

If you are homeless or at risk of becoming homeless, please use our Housing Concerns Form to find out what help and support we can provide. Unfortunately, we can’t provide accommodation to everyone. How much help you can get will depend on your circumstances: you may get housing or personal advice from us to help you find or keep your home. If we can’t provide you with housing, we will always offer advice and guidance on what you can do.

Housing Concerns Form

From 1 October 2018 the Homelessness Reduction Act 2017 introduced a duty on specified public authorities to identify and refer service users who they think may be homeless or threatened with homelessness to local authority homelessness/housing options teams.

The specified public authorities subject to the Duty to Refer are:

  • Prisons
  • Young offender institutions
  • Secure training centres
  • Secure colleges
  • Youth offending teams
  • Probation services (including community rehabilitation companies)
  • Secretary of State for defence in relation to members of the regular armed forces
  • Jobcentre Plus
  • Social service authorities
  • Emergency departments
  • Urgent treatment centres
  • Hospitals in their function of providing inpatient care

Please Note: If you work for a public authority which is not subject to the duty you can still make a referral.

To make a referral please use Public Bodies Homelessness Referral Form

The form is based on the minimum information required by law for a public authority to make a legitimate referral; this is individuals names, contact details and agreed reason for referral.

GOV.UK information about the Duty to Refer 

The GOV.UK website contains detailed information and guidance:


Last Updated: 21 July 2021