Ending your tenancy

When you end your council tenancy you must make arrangements with the Moving Home team to vacate the property and hand over all the keys.

Please use our Ending your Tenancy online form to give the Moving Home Team plenty of notice  to get your application processed.

Overview

After you have given us notice that you intend to end your tenancy, you will receive a phone call to confirm your tenancy end date and any remaining rent due. You must ensure that your remaining rent is paid before you leave the property.

We will also book a pre-termination visit, it is necessary to inspect your home and carry out a gas safety check prior to your tenancy ending.

In all circumstances you will be expected to provide vacant possession of the property and remove all rubbish and belongings.

Moving home check list

How much notice do I need to give?

What do I have to do before I leave my property?

Does my rent account have to be clear?

My relative / next of kin has recently died. What do I need to do regarding their council tenancy?

What is a pre-termination visit?

What do I need to do about repairs in the property?

What do I do about any improvements or installations I might want to take with me?

What do I do with any keys?

What will happen if I don’t return my keys?

What needs to be done with the gas electricity and water?

Can I withdraw my notice?

 

How much notice do I need to give?

You must give us four full weeks’ notice, of your intention to end your council tenancy, to expire on a Monday, except in specific circumstances such as where a tenant:

  • Has died
  • Is moving into residential care
  • Is transferring to another council property
  • Is moving to a housing association (registered social landlord) property after nomination by the council.

Exceptions can also be made at our discretion. To request a shorter notice period, please contact the Moving Home team for advice.

Please use our Ending your Tenancy online form to give your notice. 

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What do I have to do before I leave my property?

All furniture, furnishing, carpets, clothing and rubbish both inside and outside of the property must be removed before the end of the tenancy, unless it was at the property when you moved in. If any items are left, you will be charged for their removal.

We will give you information about charities and the Reuse Centre in Milton Keynes who will collect items that you are happy to donate.

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Does my rent account have to be clear?

Under your conditions of tenancy, you must pay all rent and charges up to the end of your tenancy (including rent owed from any previous tenancy.) Your tenancy will end after your four-week notice period has passed. You can contact the Housing Income team on 01908 252937 to discuss your rent account and make arrangements to pay any outstanding debts.

If you move to another property during the notice period, you may not be entitled to Housing Benefit for both properties and you will be responsible for paying the rent on your old home.

If you don’t pay the debts you owe, we will go to court to recover the debts. The cost of going to court will be added to the amount you owe. This may also mean you will have difficulty getting credit in the future and that you will find it difficult to get accommodation with us or another social landlord in future. Your right to buy could also be affected.

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My relative / next of kin has recently died. What do I need to do regarding their council tenancy?

Please complete our Ending Your Tenancy Online Form  to let us know your situation. We will ask you whether there is an executor or a personal representative who has been appointed to manage the affairs of the deceased. If so, we will make the necessary arrangements with them.

In either case, we will require a copy of the death certificate, which you can attach online or post to us at the Civic Offices, Central Milton Keynes as well as an estimate of the time required to clear the property and return the keys. An exception of the four week notice period is made in these circumstances.

The process for ending the tenancy is as described above.

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What is a pre-termination visit?

Unless your tenancy is ended in exceptional circumstances, with a notice period of less than 28 days, we will make an appointment to visit you at your home before your tenancy end date.

At this visit we will discuss your rent account and explain what you need to do before you leave the property. We will also carry out an inspection of the property and complete a gas safety check.

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What do I need to do about repairs in the property?

Your tenancy conditions explain that you must repair or replace any parts of your home that have been damaged by you, a member of your household or someone you have invited into your home.

So if you remove curtain rails, for example, you must be careful not to cause any unnecessary damage and you must repair any damage before you leave. We will charge you for any damage you cause to your home.

A Housing Officer from the Moving Home team will arrange to visit you at home before you move to tell you about your conditions of tenancy and what repair work you need to carry out before you leave.

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Improvements and installations in your home

You may have improved your home over time – fitting a shower, replacing light switches, and fitting your own doors or a satellite dish for example. You can take these with you – but you must replace the original items and repair any damage caused to the property as a result of removing the improvements. These repairs must meet the current safety and building regulations.

We may agree that you can leave some of the improvements you have made. We will talk to you about this before you leave. If you leave these items without permission and they are found to be unsafe, we will charge you for any improvement left at the property which we have to remove or replace.

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What do I do with any Keys?

You must take your keys to the Civic Offices.  You should have two sets of keys. 

All keys to your property must be handed in. This includes all:

  • Front-door keys
  • Back-door keys
  • Window-lock keys
  • Garage keys (let as part of the tenancy)
  • Store/shed keys
  • Chute-room keys in multi-storey 
  • Key fobs and keys to the main entrance of a multi-storey block
  • Keys to shared gates and barriers.

When you hand your keys in, a member of the housing service will give you a receipt. We will only give you a receipt when you hand your keys to a member of housing service. We will not give you a receipt if you send your keys through the post or drop them in the letterbox at the Civic Offices.

You will be held responsible for any damage to the property until you have handed in the keys.

You must ensure vacant possession is given to Milton Keynes Council. Everyone must have left the property when you move out.

We ask you to take your keys to the Civic Offices (in Central Milton Keynes).  If you cannot get to the Civic Offices, you can post your keys to us but they must be received before noon on your tenancy end date. All keys should be labelled with the property address and any garage keys should be labelled separately. In some circumstances we maybe able to collect the keys from you.

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What will happen if I don’t return my keys?

It is important that you hand your keys in on time. If you don’t, you will be:

  • Charged a further week’s rent – this will not be covered by Housing Benefit; and
  • Charged the cost of changing any locks or replacing keys, including the cost of replacing the lock.

If you do not pay these costs, we will go to court to recover the debt.

This may mean you will have difficulty getting credit in the future and may also mean you will find it difficult to get accommodation with us or another social landlord in future.

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What needs to be done with the gas electricity and water?

  • All gas and electrical items are left in a safe condition
  • Doors are locked and secure
  • Water is turned off at the stop tap
  • Gas and electrical supply to the property is turned off at the meter and that you have recorded your last meter reading. You will also need to tell your gas and electrical supplier that you are moving.

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Can I withdraw my notice?

You can request to withdraw your notice before the tenancy end date, but the council may refuse this under certain circumstances.

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Last Updated: 14 June 2019