Report A Repair
Milton Keynes Council’s repairs and maintenance service to council homes is delivered by Mears. Mears employees, who have been conducting repairs for YourMK previously, will be carrying ID and will identify themselves on arrival.
Alternatively, you can email Mears repairs team at firstname.lastname@example.org with your details and a brief description of your repair and Mears call centre will contact you to make an appointment.
Mears book in repairs according to the nature of the repair required. These are:
Emergency repairs – made safe within 4 hours
If the repair is assessed as affecting the safety and security of your home, Mears operatives will be at your property within 4 hours to make it safe and secure. A follow up appointment may be necessary, depending on the work required.
Routine repairs – within 28 days
All non-emergency repairs will be given a repair appointment within 28 days of your call.
Mears repairs service offer repair appointments between 8am and 5pm Monday to Friday. When Mears make an appointment you’ll be given either an am (8am to 1pm), pm (1pm to 5pm) or all day (8am to 5pm) slot. This means that an operative or contractor will arrive at your home within that time period. Though the aim is to complete the work on the first visit, in some cases, depending on the repair it may be necessary for a follow up visit and the Mears operative will inform you of this.
Things you should know:
- Mears staff and contractors will be polite and courteous when they arrive and will show you their identification. If you are unsure, please contact 0330 123 2522 to check.
- Mears staff and contractors will tidy up after the repair and you may be contacted by our Customer Care team to check you are happy with the repair to your home.
Tenant repair responsibilities
There are some repairs that Mears, on behalf of Milton Keynes Council is not responsible for. To find out which repairs council tenants are responsible for, please visit your responsibilities page.
Last Updated: 15 November 2018