Milton Keynes Libraries - Faxing Policy

Sending Faxes

• Fax prices are as advertised with no reductions.
• Freephone numbers are charged at the UK rate as the fax price includes toner, paper and staff time.
• Cover sheets will be provided on request with no limit on the number handed out.
• Charging for cover sheets is at the discretion of staff.
• A rough guide is that the cover sheet is free if it just has the bare minimum of information – such as the name of person sent to, with a brief note saying here is information requested etc.
• If a long message has been written, then the cover sheet will be charged for.
• If the cover sheet is the only page being sent then the cover sheet will be charged for.
• A fax will only be sent whilst the customer waits in the library.
• Faxes cannot be sent in a customer’s absence because of data protection and payment issues.

Receiving Faxes

• Milton Keynes Libraries will keep faxes sent into the library for customers.
• It is up to the customer to ask staff to contact them when the fax they are expecting arrives.
• Customers should ensure that any fax received for them at the library is clearly marked with their name.

Problems with Faxes

• Occasionally faxes may not appear to reach their destination.
• Customers should retain the confirmation sheet and till receipt and bring them into the library if they think a problem has occurred with their sent fax. The problem may be with no paper in the receiving fax machine or a poor telephone connection.

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Last Updated: 15 March 2020