FAQs During Library Closures (Coronavirus)

While Milton Keynes Libraries are closed we're answering your questions here.
From 24 March 2020 Milton Keynes Libraries is operating with minimal staff. Please only contact us if your enquiry is urgent and we will respond as soon as possible. Email us at library.enquiries@milton-keynes.gov.uk.

In line with UK Government guidance, all Milton Keynes Libraries will temporarily close from Wednesday 18 March 2020 until further notice in order to help contain the spread of the COVID-19 virus, and ensure the safety and wellbeing of our visitors and staff.

We will continue to closely monitor the situation and act on the advice of the UK Government and Public Health England. In the meantime, we look forward to staying connected to our audiences online and hope to be able to welcome visitors back to the libraries again soon.

This information may change at any time - please check the details regularly. 
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How has the 'Stay at Home' announcement on 23 March affected services?

During this strict period of confinement library staff are not located at the libraries. This has meant our capacity to answer telephone calls and emails is greatly reduced. Please only contact us if your enquiry is urgent. We will respond as soon as we can.

Use of our social media channels will be greatly reduced but we will continue to share important news and notices. Responses to messages and comments through our social media channels may be delayed. 

Which libraries are closed?

On the advice of the Government and Public Health England ALL MILTON KEYNES LIBRARIES ARE CLOSED from Wednesday 18 March 2020.

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How long will libraries be closed?

At the moment all libraries will remain closed until further notice. We will be constantly monitoring advice and guidelines from the Government, Public Health England and Milton Keynes Council. As the situation changes, we will post updates and information on this page and on our social media pages - Facebook (MiltonKeynesLibraries), Twitter (@MKLibraries) and Instagram (MKLibraries).

Will the Mobile Library be visiting?

Visits by the Mobile Library have been suspended from Wednesday 18 March 2020 until further notice.

What about Libraries Xtra?

Libraries Xtra services operate at Kingston Library and Westcroft Library. The Libraries Xtra service at both libraries is unavailable in line with the library closures and has been suspended from Wednesday 18 March 2020 until further notice.

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How do I contact you?

Please only contact us if your enquiry is urgent.

You can email us at Central Library and we will respond as soon as possible. Messages and comments through social media will also be monitored although the best way to contact us is by email.

When can I contact you?

Emails will be monitored during these Central Library working hours:

  • Monday  ~  9-5.30
  • Tuesday  ~  9-5.30
  • Wednesday  ~  9-5.30
  • Thursday  ~  9-5.30
  • Friday  ~  9-5.30
  • Saturday  ~  CLOSED
  • Sunday  ~  CLOSED

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Can I join and use your eResources?

Since the announcement on 23 March 2020 library staff are not located at the libraries. Please only contact us if your enquiry is urgent and we will respond as soon as we can. Email us at library.enquiries@milton-keynes.gov.uk

While the Milton Keynes Libraries are closed, we have made it easier for local residents to be able to join and use our eResources.

Joining Online

We have arranged for customers who join online to be able to use our eResources during the closures.

To join the library online you need to complete the online form. You'll be given a temporary borrower number that will let you create an RBdigital account and access eBooks, eAudiobooks and eMagazines.

You will need to register with RBdigital to access these resources. Visit the Digital Books web page for full information.

It is free to borrow eBooks, eAudiobooks and eMagazines and we have a selection of both children's and adult titles. Books are issued for 21 days and can be renewed.

During the library closures members can borrow up to 2 titles each for eBooks and eAudiobooks. When normal service is resumed, this will increase to 5 titles again. You can borrow an unlimited number of eMagazines.

With your temporary borrower number you will also be able to access PressReader which offers over 7000 popular publications from the UK and all around the world in 60 languages.

Your online temporary membership will be valid for 6 months.

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Joining by Phone

We can now accept membership applications over the telephone although our libraries are currently unstaffed.

As soon as we are able, we will reinstate telephone membership.

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Can I return my books?

Following the confinement notice on 23 March 2020 the drop boxes are NOT available. We will let you know if they are reinstated.

You don't need to return your books as all existing loans have been extended to 30 June 2020.

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How can I renew my books?

Books can be renewed online or by using the automatic renewal system.

You don't need to return your books as all existing loans have been extended to 30 June 2020.

Renewing Books Online

You need to log in to My Library using your library card number and your library PIN.

If you don’t know your PIN and we have an email address on record, use the Forgot Your PIN option on the login screen. Type in your library card number and surname and we’ll email your PIN to you.

If we don't have your email address, phone us on 01908 254050 during working hours. You’ll need your library card number. When we confirm your identity, we will tell you your PIN.

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Automated Telephone Renewals

You will need to have your library card number and PIN to renew items by phone.

To use the 24 hour Automated Telephone Renewal Service dial 0303 123 0035 and select option 4 for Milton Keynes Libraries (not option 2 for Buckinghamshire).

Calls to this number are charged at local rate.

  • When entering your library card number only enter the numbers (not any letters - ignore the B at the beginning and, if applicable, the X at the end).
  • If you wish to renew an individual item you will need to enter the barcode number from the inside cover of the book.
  • When renewing a chargeable item, any hire charges will be added to your card.

What happens about overdue fines?

No charges will be incurred during the closure period. All existing loans have been extended to 30 June 2020.

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What about my reservations?

Reservations will be kept for you until libraries re-open and you are able to collect them.

Can I still reserve books?

You can continue to place reservations through your library account but please be aware it may be some time before you can collect your items.

Will the Home Library Service still operate?

We will continue to offer Home Library Service to existing customers. Books may be delivered by staff rather than volunteers. Our existing Home Library customers have already been contacted about their requirements.

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Where can I look for more general information?

You may find the following links helpful during the Coronavirus disruption:

Where can I find information about Coronavirus and business?

During the Coronavirus disruption COBRA, the online small business information database, is offering remote access to library members. 

Click here to visit the COBRA website and use your library card number to log in (including the initial B) where it asks for your ticket number. If you then type "coronavirus" into the search box, you will see guides about some industry specific information, government support and information about the business interruption loans.

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How can I access Ancestry from home?

Home access to ANCESTRY LIBRARY EDITION has been temporarily extended to our library cardholders, courtesy of ProQuest and its partner Ancestry.

Visit the library catalogue and account management system to link through to the Ancestry website and continue with your family history research.

Once logged in to your library account using your library card number and PIN, go to the HOME PAGE. You'll see a link on the home page of the library catalogue to click through to the Ancestry website.

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Last Updated: 2 April 2020