Click and Collect Library Books

Library members can reserve books online or request a 'Pick and Mix' selection and collect them from your choice of Milton Keynes Libraries.
Banner showing the title CLICK AND COLLECT to introduce the service offered by  MK Libraries.

We are now offering a Click and Collect service for our customers.

Library Word Banner

How does Click and Collect work?

We are happy to introduce this new free service to ensure books remain available for library members. The Click and Collect service allows customers to borrow resources through a safe and controlled collection system.

  • You can reserve items as normal using the online catalogue or request a 'Pick and Mix' selection.
  • Library staff will email or phone you when your items are ready for collection. 

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Will Click and Collect cost me anything?

  • This service is FREE.
  • The usual reservation fees have been waived during this period and will not be charged.

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Is it safe?

We have strict measures in place to protect you and the community.

  • All books have been cleaned prior to selection and handled using PPE while we assemble your order.
  • Any returned books are quarantined for a minimum of 72 hours.
  • Items you return may not disappear from your account immediately but you will still be able to borrow new items through the Click and Collect service.

Although we have cleaned our stock as thoroughly as possible, we cannot guarantee it is risk free. We recommend that you clean and treat with care any items coming into your home, including library books, to minimise any risk to your household.

Milton Keynes Libraries have made every effort to ensure your safety. However, this service is used entirely at your own risk as we cannot guarantee items being 100% COVID-19 free.

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Who can use Click and Collect?

Click and Collect is available to all members of Milton Keynes Libraries. 

Library Card holders

Online members

If you have joined Milton Keynes Libraries online and have not yet received a library card, you will have a temporary membership number beginning with MK and a PIN. You can use that information to log in to your account and browse the library catalogue.

  • Choose your books and reserve them online.
  • There are no reservation fees.
  • You will be able to borrow up to 3 items.

If you have forgotten your PIN follow the instructions on the Renew and Reserve web page.

New members

If you're not an existing member of Milton Keynes Libraries you can join online and borrow up to 3 items straightaway using the Click and Collect service. You will also be able to access digital books, audiobooks and magazines with RBdigital.

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Where can I collect my books from?

Monday to Friday - 10am - 4.30pm 

  • Central Library - 555 Silbury Boulevard, Central Milton Keynes MK9 3HL

Saturday - 10am - 1pm

  • Central Library - 555 Silbury Boulevard, Central Milton Keynes MK9 3HL
  • Bletchley Library - Westfield Road, Bletchley MK2 2RA
  • Kingston Library - Winchester Circle, Kingston Centre MK10 0BA
  • Newport Pagnell Library - St John Street, Newport Pagnell MK16 8HQ
  • Olney Library - The Olney Centre, High Street, Olney MK46 4EF
  • Stony Stratford Library - 5-7 Church Street, Stony Stratford MK11 1BD
  • Westcroft Library - Wimborne Crescent, Westcroft District Centre MK4 4DE
  • Woburn Sands Library - The Institute, High Street, Woburn Sands MK17 8SD
  • Wolverton Library - Town Hall, Creed Street, Wolverton MK12 5LY

If using Central Library, please come to the front entrance and ring the doorbell. A member of staff will then greet you.

You will need to tell us your name and show the library card(s) used to place the order (or ID in the case of temporary memberships).

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When can I collect my books?

When your books are ready for collection, you will be contacted by a member of staff. Orders can be collected from your chosen library:

  • Monday to Friday between 10am - 4.30pm (Central Library only)
  • Saturday between 10am - 1pm (all libraries)

Please try to collect your books promptly and be sure to practise social distancing. If your books have not been collected within 2 weeks, they will be returned to stock and your order cancelled.

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What items can I reserve?

  • You can reserve any fiction and non-fiction books and audiobooks which are on the Milton Keynes Libraries catalogue.
  • You cannot borrow books from the extended SELMS catalogue.
  • Magazines cannot be reserved - but members have free access to unlimited digital magazines with RBdigital.
  • There is a limit of 6 reservations at any one time.
  • There are no charges for borrowing audiobooks through Click and Collect.

Adult - fiction and non-fiction

Online Reservations

Browse the library catalogue and reserve your books online using your account login details as normal. There are no reservation fees and no charges to borrow audiobooks.

'Pick and Mix' Selection

We are operating a 'Pick and Mix' option for adult fiction and non-fiction books, where a member of staff will select a variety of books for you. If you require specific titles, please reserve these online in the usual way.

To request a 'Pick and Mix' order for Click and Collect you will need to email the library and tell us:

  • Your library card number
  • The type of books you enjoy
  • Authors you enjoy
  • How many books you would like
  • Any particular interests or series
  • Your chosen pickup location

We will email you when the books are ready for collection. We cannot guarantee specific titles will be included.

  • Library members who have a library card or have joined online can borrow up to 3 books
  • Upgraded library members (with library card and proven ID/address) can borrow up to 15 items.
  • These limits will determine how many books can be selected for you regardless of your request.

Children and Young Adult

Fiction and non-fiction

Browse the library catalogue and reserve your books online using your account login details as normal. Reservations for children's and teen books are always free and there are no charges to borrow audiobooks with Click and Collect.

Baby books and picture books

We are operating a 'Pick and Mix' option for baby books and picture books, where a member of staff will select a variety of books for you. These books cannot be reserved online through the catalogue.

To request a 'Pick and Mix' order for Click and Collect you will need to email the library and tell us:

  • Your library card number(s)
  • The type of books you would like (board books, picture books, mixture)
  • The age(s) of the reader(s)
  • How many books you would like
  • Any particular interests or series
  • Your chosen pickup location

We will email you when the books are ready for collection. We cannot guarantee specific titles will be included.

  • Library members who have a library card or have joined online can borrow up to 3 books
  • Upgraded library members (with library card and proven ID/address) can borrow up to 15 items.
  • These limits will determine how many books can be selected for you regardless of your request.

Fact and subject books

We are operating a 'Pick and Mix' option for children's books on a particular subject as it may be useful for home learning. A member of staff will select a variety of books for you.

To request an order for Click and Collect you will need to email the library and tell us:

  • Your library card number
  • The subject of the books required
  • The age(s) of the reader(s)
  • How many books you would like
  • Your chosen pickup location

We will email you when the books are ready for collection. We cannot guarantee specific titles will be available.

  • Library members who have a library card or have joined online can borrow up to 3 books
  • Upgraded library members (with library card and proven ID/address) can borrow up to 15 items.
  • These limits will determine how many books can be selected for you regardless of your request.

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How do I choose my books?

  • Visit the online library catalogue and either browse the sections or use the search box to find your favourite titles or authors.
  • You will need to log in to your library account in order to place a reservation.
  • There is a limit of 6 reservations at any one time.
  • There are no charges for borrowing audiobooks through Click and Collect.

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How many books can I borrow?

  • Library members (with library card) can borrow up to 3 items
  • Upgraded library members (with library card and proven ID/address) can borrow up to 15 items
  • Online library members (with temporary membership number beginning MK) can borrow up to 3 items

Members who joined online and have a temporary membership number will receive their new library card with their first Click and Collect order and will then become registered library members.

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How do I reserve a book?

  • Visit the online library catalogue and either browse the sections or use the search box to find your favourite titles or authors.
  • You will need to log in to your library account in order to place a reservation.
  • There is a limit of 6 reservations at any one time.
  • There are no charges for borrowing audiobooks through Click and Collect.

You can find step by step instructions on how to make an online reservation on the Renew and Reserve Items web page.

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How will I know when my books are ready for collection?

It is very important that you check your online account details to ensure that your telephone number and email address are current and correct. If they are not, we will have no way to contact you. You can update your personal details by logging in to your library account.
  • We will contact you by email or phone when your books are ready for collection.
  • You will have 2 weeks to collect your books before the order is cancelled and the books returned to stock.
  • Please do not visit your chosen pickup location until we have confirmed that your order is ready.

We will endeavour to gather as many items as possible from your order before contacting you. There may be some books that are unavailable because there are long waiting lists. Rather than delay your order, we will include the majority of your books and arrange collection.

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Can someone else collect my books?

We understand that one household may have multiple library members and Click and Collect orders. We are happy for a representative to collect your order, or multiple orders, but they should present library cards (or ID) for all orders placed.

  • You have 2 weeks to collect your order.
  • If your books have not been collected within 2 weeks, they will be returned to stock and your order cancelled.

If you are unable to make your collection, our staff are available to discuss alternative arrangements and you can call us on 01908 254050 or email us.

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When do I need to return my books?

  • Books will be issued for a 4 week loan period.
  • This loan period begins on the date you are contacted to say your order is ready for collection and not from the date you collect them.

Books can be renewed online or by telephone 4 times unless they have been requested by another customer. Full details about renewing books can be found on our Renew and Reserve web page. If you have any problems, you can call us on 01908 254050.

  • All items issued before this lockdown are now due back on 4 January 2021.
  • You can check the return dates for your borrowed books by logging in to My Library to see your library account.

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How do I return my books?

Any books from any of the Milton Keynes libraries - whether borrowed through Click and Collect or before the closures - can be returned to any of the libraries during the Click and Collect hours.

You can also use the drop box at the front doors of Central Library between 10am and 4.30pm Monday to Friday or 10am to 1pm on Saturday.

You can return books outside of these hours using the letterboxes at Bletchley, Woburn Sands, Newport Pagnell, Stony Stratford and Central Libraries. Please don't try to use letterboxes at other libraries. 

There may be a delay before books show as returned on your account.

Books can be returned whenever you have finished with them and you do not need to wait until you have finished them all, or for the due dates.

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Can someone help me?

If you have any questions or need help with the Click and Collect process in any way, you can telephone us on 01908 254050 Monday to Friday 10am-5pm or you can email us.

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Last Updated: 9 November 2020