Record demand for Council support service

Thursday 18 November 2021


Milton Keynes Council’s Care and Response team, who provide essential help to vulnerable people living independently, have just had their busiest ever October answering more than 20,000 calls from MK people in need.

The 20 strong Care and Response team help thousands of local people stay independent in their own homes and have been busier than ever since the start of the pandemic. 

The team are trained as control room operators and mobile wardens. As well as giving advice and reassurance over the phone, they’re often called on to alert emergency services, contact a family member, or visit a caller at home if they’ve had a fall or other difficulties.

The team also provides ‘peace of mind’ equipment including alarm units, personal pendants, fall sensors, medication reminders, and bogus caller buttons.

MKC CR community alarm
The team receive calls all year round from the MK based control centre.

Helen Butler, Care and Response Manager said: “We work around the clock, 365 days a year and have been busier than ever during the pandemic. The majority of people we help are older residents and we can be the only person they’ve spoken to for a while. A bit of reassurance that they’re not alone goes a long way. Someone who had been feeling isolated and upset can feel a lot better after they’ve had a chat with us.”

Cllr Emily Darlington, Cabinet Member responsible for Adults, Housing and Healthy Communities said: “This caring and fabulous team is helping people live independently for longer.  They support residents to have the confidence to stay in their own homes, knowing the council team is always on hand if needed.  I’ve spent time in the control room and have seen first-hand what a difference they make and the amazing relationship they have with our residents.”

Local people can find out more about the services on offer by calling 01908 222616 or emailing careandresponse@milton-keynes.gov.uk.

Cllr Darlington with MKC Care and Response
Cllr Emily Darlington with members of the Care and Response team (including Smokey the cat).