Frequently asked questions - flooding 27/28 May 2018

These FAQs explain how we’re helping residents whose properties were severely affected by the flooding which occurred on the 27 to 28 May. If you have a question that isn’t listed here then please call us on 01908 252570 or see us at Civic Offices on 1 Saxon Gate East, Central Milton Keynes, MK9 3EJ

Is it true that Milton Keynes residents severely affected by the flooding can get a £200 payment?

Yes, this is called a Hardship Fund (explained below) and all residents who were severely affected by the flooding (inside their properties) can apply. To do this call us on 01908 252570, or come in to see us at the Civic Offices and we will help you with your application form. We can also post a form to you. You can also apply for Local Welfare Provision (financial assistance).

What is a Hardship Fund?

An emergency Hardship Fund is a grant which will be available to those who were severely affected by the floods and in immediate need of support. The fund will cover the costs of buying items such as food, clothes and laundry. To apply for the hardship fund.

What does Council Tax Suspension mean?

Council Tax action has been suspended for those homes affected by the floods on 27/28 May 2018.

What happens to my council rent?

We will automatically waive council rent for two months, for council tenants who have suffered significant flooding. No council tenant will be left out of pocket if they have had to pay for temporary accommodation due to the floods.

I need help with buying food, clothing, etc. What can I do?

Please get in touch with us as soon as you can by coming to the Civic Offices or calling 01908 252570. We will be able to help you apply for a Hardship Fund (£200), and offer additional advice and support.

We can also post a Hardship Fund application form to you. You can also apply for Local Welfare Provision (financial assistance) Again, we can help you with this – just get in touch on 01908 252570 or come in to see us. 

I need temporary accommodation as my property is uninhabitable because of damage caused by flooding. How can you help?

Please call us immediately on 01908 691691 or come into the Civic Offices at 1 Saxon Gate East, Central Milton Keynes, MK9 3EJ.

What if I live in a privately rented property?

Speak with your landlord to discuss insurance. You can also apply for a Hardship Fund if you’ve been severely affected by calling us on 01908 252570.

I own my property what can the council do to help me?

Speak with your home insurance provider to discuss your options. If you have been severely affected by the floods you can apply for the Hardship Fund by calling 01908 252570 or apply for a Local Welfare Provision (financial assistance).

I don’t have any insurance, what should I do?

If you do not have any insurance then contact the Local Welfare Provision. You can also call us on 01908 252570.

I have home insurance but what should I do next?

Call your insurer to discuss excess fees. You might have to pay excess fees but if you meet the Hardship Fund criteria, you may qualify for financial assistance. Call your insurer in the first instance or us on 01908 252270 to discuss eligibility for the Hardship Fund.

I need to dispose of my furniture/carpet that was ruined by the flooding – what can I do?

If you have furniture, carpet, etc that has been damaged by flooding then we will collect it for free, simply call us on 01908 691691 to book your collection.

Is it true that I do not have to pay my rent if I’m a council tenant?

Yes, this is only available to Milton Keynes council tenants who have been severely affected by the floods. Please call 01908 252570 for more information.

Do I have to pay my Council Tax if I’m affected by the flooding?

Council Tax enforcement action has been suspended for those homes affected by the floods on the 27/28 May 2018.

How do you decide that Council Tax is not payable for homes affected by the flooding?

In line with local policy, there will be 100% discount for properties that are empty and unfurnished for less than a month. A 50% discount for unoccupied and unfurnished properties undergoing major repair work to render them habitable or where structural alterations are needed or taking place. The discount can be awarded up to a maximum period of 12 months. All council taxpayers should contact 01908 252570 in the first instance for more advice.

My home has been flooded before, what are you doing to stop it happening again?

On Sunday 27 May an unusually high amount of water fell in a short amount of time which the drains would not usually be able to deal with. As a precaution in response to this we have cleared both council owned and private drains and requested Anglian Water clear their drains accordingly.

Milton Keynes Council will commission an independent expert review into issues such as drainage, street cleaning, and flood prevention measures to address public concerns about these issues and make any recommendations as required.

 

 

Last Updated: 12 June 2018