How do I get support for my child with SEND?


Information for Parents and Carers about: The Graduated Approach

All children have the right to access an education that supports their needs and helps them to meet their potential. Our guide for parents and carers (PDF, 986KB) is co-produced with other services and is designed to help you understand how children and young people with Special Educational Needs and Disabilities (SEND) are supported in settings and schools through The Graduated Approach.

Special Educational Needs and Disabilities Updates and News

Find the latest updates from the SEND Team including information about Phase Transfers, as well as our SEND Support line, Parent Programmes and Short Break Vouchers in the second edition of our new SEND Newsletter (PDF, 385KB), co-produced between the MKC SEND Team and Parents and Carers Alliance MK.

Our SEND Newsletter will be produced half-termly and you can receive it directly to your inbox by contacting our SEND Support Line.

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Support offered to you and your child

If your child is attending an early years setting or school, speak to the SENCo (Special Educational Needs Co-ordinator) who can talk through support and resources that can be put in place to help meet their needs.

They can also make a referral to the Inclusion and Intervention Team if further support and advice is needed. A member of the team would then arrange to meet with the SENCo, and may also ask to speak with you and your child before helping to suggest strategies and resources that may support him or her. Depending on the support requested, they may observe your child in their class/room as well.

Although the Inclusion and Intervention Team work directly with schools and settings, we have a SEND Support Line which you can call, or email, for support and advice.

The SEND Support Line is open Monday, Wednesday, Thursday and Friday from 8:30am to 4:30pm, and on Tuesday from 8:30am - 12:30pm. The number to contact is 01908 657825 or email us including the best number and times to contact you.

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SEND Service Processes

We have recently been reviewing our processes and simplifying how we communicate these to parents/carers, schools/settings and other professionals and support services. 

We will be continuing to review and add to our process documents into the Autumn Term 2021. We welcome any feedback you may wish to share with us, either by the feedback link in the header bar, through email or by phone (01908 657825).

Routes in to SEND Services (PDF, 134KB) - find out about the different services available and how to access them

SEND Support Plans (PDF, 120KB)

Inclusion Specialist Teaching Team (ISTT) Support (PDF, 173KB)

Education, Health and Care (EHC) Needs Assessment Process (PDF, 115KB)

Education, Health and Care (EHC) Timescales (PDF, 123KB)

Education, Health and Care (EHC) Review Process

EHC Specialist Teaching Team (ESTT) Support (PDF, 127KB)

Phase Transfer Process (PDF, 130KB) - for parents/carers of early years children and those in Years 2, 6 and 11

Professional Phase Transfer Process (PDF, 131KB) - for professionals working with those children and young people in early years and Years 2, 6 and 11

Change of Placement Request Process (PDF, 118KB) - for parents/carers of children and young people with an EHC Plan

Professional Change of Placement Request Process (PDF, 118KB) - for professionals working with those children and young people that have an EHC Plan

Ensuring a Good Education for Children and Young People with Health Needs

Milton Keynes Local Authority, in partnership with the NHS, has co-produced guidance for education and health providers on ensuring a good education for children and young people who are unable to attend school for health reasons.  For any further information or advice please contact the SEND Support Line: 01908 657825 or

Education for children with health needs - parents information sheet (PDF, 154KB)

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Contact numbers for the most frequently requested services:

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Last Updated: 12 November 2021