Telecare Service - Community Alarm and Telecare Sensors

Alarm system and sensors to help manage risks to a person’s health and well-being and promote independence. The service is monitored 24 hours a day, 365 days a year

What does the Telecare Service offer? 

The service is available for anyone, of any age who lives within the Milton Keynes Council area, who would like to feel safer or more independent at  home, this includes anyone who:

  • is disabled or frail, has medical problems or is at risk of falls
  • has been discharged from hospital and requires additional support.
  • is at risk of domestic violence, harassment, repeat victimisation or distraction burglary

Standard equipment is an alarm unit and a red button pendant that can be worn on the wrist or around the neck. If there is an agreed risk or a specific need we may recommend additional sensors.

To apply please complete an  Apply for Telecare - online form  or telephone us on 01908 222616 

How the alarm works

If you need help you should press the red button on the alarm unit or pendant. This will automatically connect to the Alarm Control Centre and the name address and contact details of the registered user will be displayed on the screen of one of our operators. 

The operator will talk to you using the loud-speaker built into the alarm unit. They will try to find out what help you need, for example:

  • you may have had a fall and cannot get up
  • you may need assistance from a friend or relative
  • you feel unwell and need guidance or medical treatment
  • you need reassurance or help

In response to your call we may send a Care and Response Officer to your home or alert the emergency services. You will need to have a key safe fitted so that we can gain access to your home, these are not provided by this service but we can give you advice about how to get one.

Installation

Our team of Care and Response Officers will install the alarm unit, this is usually within 2-5 days and can be sooner if urgent. There needs to be an electric power socket available near to a telephone landline connection or if there is no working landline we will use an inbuilt SIM card  (similar to a mobile telephone). All alarm units have a back-up battery, so if there is a power cut, it will still function for up to 12 hours. During installation we will:

  • check that the alarm and pendant are working correctly
  • show you how to use the unit
  • ask for information so that we can set up your personal record, this includes relevant medical conditions and details of who can be contacted in the event of an emergency. This will be used to make sure we get you the right help when you need it and can be updated as necessary.

Please note, if you are on City Fibre you will only be able to have an alarm with an inbuilt SIM card. All the equipment that we provide remains the property of Milton Keynes Council. If the equipment is damaged or lost we will charge you for the cost of a replacement.  If you no longer require our service all equipment must be returned to us.

Charges

There is a one off installation charge starting from £10.41 and an ongoing weekly charge from £1.34 (+VAT, if applicable), invoiced quarterly for the rental of the equipment, 24-hour monitoring and response. 

 

The Care and Response Telecare Service is accredited to the Telecare Services Association