Recycling sack deliveries

How to order clear recycling sacks, how to report a missed sack delivery and FAQs.

How to order clear recycling sacks

 

Since we launched our sack delivery system some residents have experienced issues. We’ve listened to the feedback and we are now trialling a click and collect service in five parishes (Newport Pagnell, Great Linford, Woughton, Bletchley & Fenny Stratford, and Wolverton & Greenleys). 

Once we’ve thoroughly tested this, we will look at the possibility of  extending the service to other areas of MK – details will be announced following the trial. The option to order online and by phone for home delivery will continue as normal - please use the drop down menu to specify a location where we can leave the sacks that is convenient to you.

If you run out of recycling sacks you may order more online below or by contacting our Customer Services Team on 01908 252570. We will deliver a top-up roll of 20 sacks to your home within the next 10 working days. If you do not receive your sacks please see the FAQs below as to what to do next. There have been some teething problems in the new system but please bear with us.

Click here to order clear recycling sacks

Please note clear: recycling sacks are for MK residents only and are not supplied to businesses. MK residents living in flats are asked to place their recycling loose into the pink Eurobins where provided and will not be entitled to recycling sacks - where Eurobins are not provided we will still supply recycling sacks.

Frequently Asked Questions

I have not received the clear recycling sacks I ordered online

 If 10 working days have passed since you placed your order or you have received a delvery completion e-mail when you haven't received your recycling sacks, please contact our Customer Services Team on 01908 252570 to report a missed sack delivery. Missed sack deliveries can NOT be reported online.

Deliveries may be recorded using body-cameras for audit purposes.

Why do I have to order recycling sacks on–line now?

Previously residents complained to us that outlets would run out of sacks, were not open at convenient times or they would have to travel to an outlet. To make it easier for residents to obtain a roll of recycling sacks this has been changed to an online/telephone ordering system and the sacks are now delivered directly to your property.

In addition, unfortunately many recycling sacks we receive often also contain used nappies, food and even hypodermic needles which are dangerous for our staff and contaminates good recycling. With online ordering are able to monitor the ordering of sacks for each property and determine if there is on-going misuse or contamination of sacks.

Will I still receive my annual delivery of recycling sacks?

Yes, we will still deliver a roll of recycling sacks to every property once a year between April and June. 

How many recycling sacks can I order?

You can order one roll of sacks every six weeks until you reach the maximum of 180 sacks. The chart below shows how many and how often you can order sacks.

Sack delivery guide
How often can you order sacks?

What if I use more than 180 recycling sacks each year?

Please ensure you squash down your recycling, particularly cardboard and plastic bottles so that you can fit more into each sack. If you need more than 180 sacks because you have a large family or you're a keen recycler then you can contact us and we will assess your situation and provide more sacks as necessary

I have lots of large boxes that I can't fit into the bags

The kerbside scheme was never intended to collect large cardboard boxes.  If you are not able to fit the box into a sack by folding it or breaking it down then it is not suitable for our collection vehicles to take.  We provide three Household Waste Recycling Centres which all have dedicated cardboard skips for this very purpose.

When is the annual delivery?

The annual delivery of recycling sacks for 2018 was completed on Saturday 2 June 2018. The schedule for the 2019 delivery will be available towards the end of March 2019.

Order more recycling sacks

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Last Updated: 8 February 2019