Recycling sack deliveries
How to order clear recycling sacks
Home Delivery of Clear Sacks
Please click on the pink button below or call our Customer Services Team tel. 01908 252570 to order your free roll of clear recycling sacks. We will deliver a top-up roll of 20 sacks to your home within the next 10 working days. If you do not receive your sacks please see the FAQs below as to what to do next. There have been some teething problems in the new system but please bear with us.
Click and Collect Clear Sacks - Trial Scheme
Since we launched our sack delivery system some residents have experienced issues. We have listened to the feedback and we are now trialling a 'click and collect' service in nine parishes (Newport Pagnell, Great Linford, Woughton, Bletchley & Fenny Stratford, Campbell Park, Walton, Wolverton & Greenleys, Shenley Church End & New Bradwell). Once we’ve thoroughly tested this, we will look at the possibility of extending the service to other areas of MK – details will be announced following the trial. The option to order online and by phone for home delivery will continue as normal - please use the drop down menu to specify a location where we can leave the sacks that is convenient to you.
Please note clear: recycling sacks are for free MK residents only and are not supplied to businesses. MK residents living in flats are asked to place their recycling loose into the pink Eurobins where provided and will not be entitled to recycling sacks - where Eurobins are not provided we will still supply recycling sacks.
Frequently Asked Questions
- I have not received my clear recycling sacks I ordered online
- Why do I have to order recycling sacks online now?
- Will I still receive my annual delivery of recycling sacks?
- How many recycling sacks can I order?
- What if I use more than 180 recycling sacks each year?
- I have lots of large boxes that I can't fit into the bags
- When is the annual delivery?
I have not received my clear recycling sacks I ordered on-line
Please contact our Customer Services Team on 01908 252570 to report a missed sack delivery, if 10 working days have passed since you placed your order or you have received a delivery completion e-mail when you haven't received your recycling sacks. Missed sack deliveries can NOT be reported online.
Deliveries may be recorded using body-cameras for audit purposes.
Why do I have to order recycling sacks on–line now?
To make it easier for residents to obtain a roll of recycling sacks this has been changed to an online/telephone ordering system and the sacks are now delivered directly to your property. Previously residents complained to us that outlets would run out of sacks, were not open at convenient times or they would have to travel to an outlet.
In addition, unfortunately many recycling sacks we receive often also contain used nappies, food and even hypodermic needles which are dangerous for our staff and contaminates good recycling. With online ordering are able to monitor the ordering of sacks for each property and determine if there is on-going misuse or contamination of sacks.
Will I still receive my annual delivery of recycling sacks?
Yes, we will still deliver a roll of recycling sacks to every property once a year between April and June.
How many recycling sacks can I order?
You can order one roll of sacks every six weeks until you reach the maximum of 180 sacks.
What if I use more than 180 recycling sacks each year?
Please ensure you squash down your recycling, particularly cardboard and plastic bottles so that you can fit more into each sack. If you need more than 180 sacks because you have a large family or you're a keen recycler then you can contact us and we will assess your situation and provide more sacks as necessary
I have lots of large boxes that I can't fit into the bags
The kerbside scheme was never intended to collect large cardboard boxes. If you are not able to fit the box into a sack by folding it or breaking it down then it is not suitable for our collection vehicles to take. We provide three Household Waste Recycling Centres which all have dedicated cardboard skips for this very purpose.
When is the annual delivery?
The annual delivery of recycling sacks for 2019 began on 1st April and will last 9 weeks. A downloadable spreadsheet showing the expected delivery dates that is searchable by postcode or streetname is avaiable here (XLSX, 267KB), or in the Documents Section of this webpage.
Last Updated: 10 April 2019