Bulky Waste Collections

How to arrange a collection
How do we collect?
What don't we collect?
How much does it cost?
Terms and Conditions

How to arrange a collection

You must pay for your bulky item collection before a booking will be accepted. The quickest way to book is by completing our online form.

By progressing to the booking form you are accepting our Terms and Conditions:

Book and pay for a bulky waste collection online

The online form will automatically calculate the cost of your collection service.

You can also book and pay by phone on 01908 252570

How do we collect?

Bulky collections will be made on your first waste and recycling collection day after a 48 hour processing period. This does not affect your statutory rights and a 14 day collection period is available by calling our customer service agents on 01908 252570 and specifying that you would like a longer cooling off period. 

You can also book a collection day of your choice (after a 48 hour processing period) for a £10.00 fee. 

All items booked for collection should be presented in an accessible location within the boundary of your property such as a garden, driveway or bin store by 7:00am on the morning of your collection. 

Please note: collection crews are not, under any circumstances, permitted to enter any property so your items must be left outside.

If you live in a council flat or a private flat within a council block, please place items for collection in the communal waste area. Do not place items outside your front door or on the landings (this is in breach of tenancy conditions and fire regulations). 

The vehicles which collect bulky waste are separate from the vehicles that collect your pink and black sacks. We also collect white goods separately from other bulky waste.

See full terms and conditions below.

What don't we collect?

We don't collect hazardous waste, car batteries, tyres, sheets of glass or commercial waste. If the item you want us to collect is not listed on our online form  you will need to call our helpline to book a quote 01908 252570.

How much does it cost?

Milton Keynes Council uses a points based system to calculate collection charges (including disposal costs where applicable) for bulky waste items. Smaller items have lower points values, while larger items have higher points values. The online book and pay form (link above) will automatically calculate the cost of your collection service.

We collect bulky waste on your usual waste and recycling collection day but you can also book a collection day of your choice (after a 48 hour processing period) for a £10.00 fee. 

The charges are as follows:

  • 1-3 points = £20
  • 4-6 points = £40
  • 7-9 points = £60

Every additional point costs £6.

For example;

  • a chair is 1 point
  • a sofa is 2 points.

So a chair (1 point) and a sofa (2 points) =  (3 points) would cost £20
Two sofas (2 points each) = (4 points in total) would cost £40

For non-household waste (generally this is waste that you would not take with you when you move) there is also a charge to cover the cost of disposal.  Although we can collect rubble, garden waste and similar materials, it can be quite expensive and it might be more cost effective to hire a skip.

Our online bulky household waste collection service form will automatically calculate your fee.

Other ways of disposing of large items

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Terms and Conditions

By progressing to the booking form you are accepting the terms and conditions below.

Book and pay for a bulky waste collection online

  • Collections will be made on the first waste and recycling collection day after a 48 hour processing period. This does not affect your statutory rights and a 14 day collection period is available by calling our customer service agents on 01908 252570 and specifying that you would like a longer cooling off period.
  • You may cancel your collection by phone at any point within the 14 day period up until 5:00pm on the working day prior to your collection (Monday to Friday). If you have chosen a shorter collection period you will only have until 5:00pm on the working day prior to your collection to cancel (Monday to Friday).
  • If your next collection day is not appropriate, you can choose an alternative day for a £10 fee (subject to the 48 hour processing period).
  • When you book your collection you will need to tell us exactly which items you would like removed. Any items not included on the list will not be taken.
  • Items should be suitable for our two man collection crew to manually handle and should not be longer than 6ft in length to ensure they can be loaded onto a vehicle.  Any items that are too large or that have not been dismantled to a reasonable point will not be removed and no refund will be given.
  • All items booked for collection should be presented in an accessible location within the boundary of your property such as a garden, driveway or bin store, by 7:00am on the morning of your collection. We are not able to enter your house/flat/apartment or any outbuilding to collect any items.
  • Items for collection must be emptied of their contents - fridges and freezers should not contain any food items and wardrobes/chests of drawers should not contain clothes, etc.
  • If you live in a flat please place items for collection in the communal waste area. Do not place items outside your front door or on the landings (this is in breach of tenancy conditions and fire regulations).
  • We are not able to make changes to your collection once it is booked.  If the items change you will need to cancel your collection and rebook it for the next appropriate collection day.  This may be the week following your original collection.
  • Quotations provided by a Council Officer will be valid for a maximum of 21 days. After 21 days a new quote will be required to ensure that the materials we quote for are as described.
  • Where collections are booked online, the council reserves the right to re-quote if the description of items does not appropriately reflect their nature.
  • We reserve the right to refuse a refund where items have not been presented in accordance with our terms and conditions.

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Book and pay for a bulky waste collection online

 

Last Updated: 31 October 2018