Report a Missed Collection

Before you report a missed collection please check that:

that it was placed at the edge of your property by 7am on your usual collection day
if incorrect items have been placed in the recycling containers they will not be collected
collection is not delayed due to Bank Holiday collection
collection delayed due to inclement weather or distruption to service. Please check our Facebook or Twitter accounts for the latest information.

You will have a 48 hour window to report a missed collection to us, after this period we will not return until the next scheduled bin collection day.

Report a Missed Bin Collection

Alternatively, call Customer Services on 01908 252570.

The Missed Bin Collection should be made within the two working days after online form has been submitted.

Last Updated: 25 February 2021

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