Report a missed collection

 Before you report a missed collection:

  • Ensure your rubbish and recycling were placed at the edge of your property by 7:00am on your usual collection day 
  • Please check if incorrect items have been placed in the recycling containers as they will not be collected
  • There may be a delay in collections due to inclement weather or disruption to service. Please check our Facebook or Twitter accounts for the latest information.

You have a 48 hour window to report a missed collection to us, after this period we will not return until the next scheduled bin collection day.

Report a missed collection

Alternatively, call Customer Services on 01908 252570.

Collection should be made within the two working days after the online form has been submitted.

Last Updated: 18 May 2022