Report a missed collection

Before you report a missed collection:

Ensure your rubbish and recycling were placed at the edge of your property by 7am on your usual collection day
Please check if incorrect items have been placed in the recycling containers as they will not be collected
There may be a delay in collections due to inclement weather or disruption to service. Please check our Facebook or Twitter accounts for the latest information.

You will have a 48 hour window to report a missed collection to us, after this period we will not return until the next scheduled bin collection day.

Alternatively, call Customer Services on 01908 252570.

Collection should be made within the two working days after the online form has been submitted.

Last Updated: 10 May 2021

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