Report a Missed Collection

Please check before you report a missed recycling, refuse or garden waste collection that it was placed at the edge of your property by 7am on your usual collection day or Bank Holiday collection day, in the correct container;

  • Pink sack - paper, cardboard, plastic bottles, clean rigid plastic food packaging, cans, aerosols, waxed cartons and foil
  • Black sack - non-recyclable waste
  • Green wheelie bin* - food and garden waste
  • Blue box - glass jars and bottles.

We have two vehicles that will collect waste and recycling from your street - one for the black waste sacks, pink recycling sacks and blue boxes for glass; the other collects the green food and garden waste bin and yellow battery bags.

The missed collection form contains information about your waste collection and will highlight if there was an issue with your bins, bags or boxes that prevented the collection.  If there was an issue, or if the crew have not yet completed your street you will not be able to log a missed collection.   You will have a 48 hour window to report a missed collection to us - after this period we will not arrange to return until the next scheduled waste collection.

Report a Missed Bin Collection

Your collection will be made within the next two working days after submitting our online form

Please do not cross report missed collections (i.e. use the missed food and garden waste collection form for missed pink or black sack collections) as this will result in the report being cancelled.

*Due to health and safety reasons, the crews are not able to reach into and empty plastic sacks stored in wheeled bins.

Contaminated pink sacks

Collection crews should clear any spillages around the time of collection and report any 'contaminated' pink sacks.

If a contaminated sack can be linked to a property, it will be returned to the property and logged on our in-cab system describing why the bag hasn't been taken.

Last Updated: 10 September 2018