Report a Missed Collection

 Before you report a missed collection please check that:

  • that it was placed at the edge of your property by 7am on your usual collection day 
  • if incorrect items have been placed in the recycling containers they will not be collected
  • collection is not delayed due to Bank Holiday collection
  • collection delayed due to inclement weather or distruption to service. Please check our Facebook or Twitter accounts for the latest information.

You will have a 48 hour window to report a missed collection to us, after this period we will not return until the next scheduled bin collection day.

Report a Missed Bin Collection

Alternatively, call Customer Services on 01908 252570.

The Missed Bin Collection should be made within the two working days after online form has been submitted.

Last Updated: 25 February 2021