Report a Missed Collection
Before you report a missed collection please check that:
- that it was placed at the edge of your property by 7am on your usual collection day
- if incorrect items have been placed in the recycling containers they will not be collected
- collection is not delayed due to Bank Holiday collection
- collection delayed due to inclement weather or distruption to service. Please check our Facebook or Twitter accounts for the latest information.
You will have a 48 hour window to report a missed collection to us, after this period we will not return until the next scheduled bin collection day.
Report a Missed Bin Collection
Alternatively, call Customer Services on 01908 252570.
The Missed Bin Collection should be made within the two working days after online form has been submitted.
Last Updated: 25 February 2021