Complaints about Social Care
We are committed to providing high quality social care, there may be times when things go wrong and you do not feel satisfied. When this happens, we want to hear about it, so that we can explain things and try our best to put them right. Please do not worry that if you make a complaint, we will treat you unfavourably because of it, this will not happen. You have the right to tell us if something is wrong and we need to know.
We try hard to make sure that our assessments are carried out thoroughly and fairly, and we work hard to make sure that our care services are as efficient and effective as possible.
If you wish to make a complaint about Adult Social Care:
SEap provides independent advocacy services for people in Milton Keynes with social care needs, they can help you to understand your rights and choices and help to get your voice heard.
If you wish to make a complaint about Children's Social Care:
RRC provides Milton Keynes Council with Independent Investigating Officers and Independent Persons for stage 2 and 3 Children's Social Care complaints.
If you are a young person receiving Children's Social Care services and something is worrying you, you can contact an advocate. An advocate can make sure you are listened to and help you to speak out.
Mind of my Own
Milton Keynes Council is using Mind Of My Own (MOMO) for hearing your voice and gathering your comments.
MOMO is a fuss-free way to put down your thoughts and send them to those who need to hear from you. This can happen anytime and anywhere.
Download the app or use it online http://www.mindofmyown.org.uk/how-it-works/
You can speak to your worker about how to use MOMO.
For any more information about MOMO, you can go to www.mindofmyown.org.uk.
You can also ask Emma Hosking firstname.lastname@example.org if you have any questions at all.
The CQC cannot get involved in individual complaints, but is happy to receive information about our services which are registered with them at any time. You can contact the CQC at:
Care Quality Commission National Correspondence
Newcastle upon Tyne
Telephone: 03000 616161
Last Updated: 18 October 2018