Complaints about Social Care
We are committed to providing high quality social care, there may be times when things go wrong and you do not feel satisfied. When this happens, we want to hear about it, so that we can explain things and try our best to put them right.
We try hard to make sure that our assessments are carried out thoroughly and fairly, and we work hard to make sure that our care services are as efficient and effective as possible.
If you wish to make a complaint about Adult Social Care:
POhWER offer a Community Advocacy Service for people in Milton Keynes with social care needs, they can help you to understand your rights and choices and help to get your voice heard.
If you wish to make a complaint about Children's Social Care:
RRC provides Milton Keynes Council with Independent Investigating Officers and Independent Persons for stage 2 and 3 Children's Social Care complaints.
If you are a young person receiving Children's Social Care services and something is worrying you, you can contact an advocate. An advocate can make sure you are listened to and help you to speak out.
The CQC cannot get involved in individual complaints, but is happy to receive information about our services which are registered with them at any time. You can contact the CQC at:
Care Quality Commission National Correspondence
Newcastle upon Tyne
Telephone: 03000 616161