Complaints about Social Care

What you have to say is important to us

We are committed to providing high quality social care, there may be times when things go wrong and you do not feel satisfied. When this happens, we want to hear about it, so that we can explain things and try our best to put them right.  

We try hard to make sure that our assessments are carried out thoroughly and fairly, and we work hard to make sure that our care services are as efficient and effective as possible.  

If you wish to make a complaint about Adult Social Care

Adults Social Care complaints policy

Joint social care complaints procedure

Adult Social Care complaints and compliments annual report 2015-16

Adult Social Care complaints and compliments annual report 2014 -15

POhWER offer a Community Advocacy Service for people in Milton Keynes with social care needs, they can help you to understand your rights and choices and help to get your voice heard.

If you wish to make a complaint about Children's Social Care

Children's Social Care complaints policy

Children's Social Care annual report 2016-17

Children's Social Care annual report 2015 -16 (PDF, 666KB)

Children's Social Care annual report 2014 -15

 

RRC provides Milton Keynes Council with Independent Investigating Officers and Independent Persons for stage 2 and 3 Children's Social Care complaints. 

If you are a young person  receiving Children's Social Care services and something is worrying you, you can contact an advocate. An advocate can make sure you are listened to and help you to speak out. 

Get your voice heard

Getting young voices heard

Mind of my Own 

Milton Keynes Council is using Mind Of My Own (MOMO) for hearing your voice and gathering your comments.

MOMO is a fuss-free way to put down your thoughts and send them to those who need to hear from you. This can happen anytime and anywhere.

Download the app or use it online http://www.mindofmyown.org.uk/how-it-works/

You can speak to your worker about how to use MOMO.

For any more information about MOMO, you can go to www.mindofmyown.org.uk.

You can also ask Emma Hosking emma.hosking@milton-keynes.gov.uk if you have any questions at all.

 

The CQC cannot get involved in individual complaints, but is happy to receive information about our services which are registered with them at any time. You can contact the CQC at:

Website: www.cqc.org.uk

Address:       

Care Quality Commission National Correspondence 
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Telephone: 03000 616161

Last Updated: 6 September 2017