Coronavirus: changes to council services

Here's how we've changed to help MK control COVID-19

We're continuing to help local people every day, but some council facilities are temporarily closed, including our Civic offices.  We’re asking you to call or email us instead of dropping in.  We’re following official guidance and will reopen as soon as it’s right to do so.  

For the latest update and to find out the best way of contacting the service you require please see below.

Visit our meetings and papers pages for information on council meetings.  

Main changes (A-Z)

Service  Changes Information
Bereavement Services 

New guidance for managing a funeral service during the coronavirus pandemic and MKC policy regarding attendance at funerals.

Here is the latest information about funerals (PDF, 175KB) which includes the number of seats/mourners currently allowed. 

Birth Registration

Please visit Birth Registration to check how to make a booking. We are still open for registration.

Baby must be registered within 42 days/six weeks where possible. 

Blue Badge Applications

Please see Disabled Parking - Blue Badge Scheme for more information about extra financial help and how to contact us instead of visiting.

Bus Services Most bus companies are now operating to a normal schedule, but masks are still required to be worn at all times. Find out about bus timetables and routes.

Business Rates

Please visit the Business Rates web page for more information about Business Rates and how to contact us instead of visiting.


Small citizenship events are being organised as certificates are received from the Home Office.  Please read your letter from the Home Office carefully before contacting us.  If we do not have your certificate we cannot make you an appointment and contacting us will sadly not speed up the process.

Community Transport

From 24 March Community Transport has been suspended until further notice. Please check Milton Keynes Council Community Transport for any updates. 

Council Tax 

Please see Benefits & Council Tax for more information about Council Tax and how to contact us instead of visiting.

Death Registration

New legislation has been passed to allow us to register deaths by phone. We are no longer seeing relatives face to face, however a telephone appointment with a Registrar is needed. More information can be found on death registration.


We're prioritising essential and emergency roadworks (e.g. pothole repair). Existing major infrastructure projects will be completed but the pipeline of new projects is under review. Visit the Highways and Transport Hub for more information.

Homelessness Prevention

Please call 01908 253481 or email instead of visiting.  We are asking people at risk of no place to sleep that evening to call us before 1pm.

Housing We're focusing on essential repairs and checks that keep tenants safe.  Find out more about Housing here.

Housing Benefit and Council Tax Reduction

Please see Benefits & Council Tax for more information about Council Tax and how to contact us instead of visiting

Local Welfare Assistance

Please see Extra Financial Help for more information about extra financial help and how to contact us instead of visiting.

Marriage, Civil Partnerships and legal preliminaries

Marriages and civil partnerships are still able to go ahead. Attendee numbers will be limited by venue size and what can be accommodated safely. So please check our website/and your venue for full details of numbers allowed.

If your ceremony was unable to go ahead due to lockdown restrictions, and we have not spoken to you to rearrange this, please email us at

We remain open for notice appointments for those who live in Milton Keynes. Couples making a new ceremony bookings must ensure a notice appointment is available before booking/confirming a ceremony date so statutory lead times can be met. Please call the contact centre on 01908 372101 or book online.

For more details, please check our Marriage, Civil Partnerships and Other Ceremonies webpage.


Planning Applications

Please call or email instead of visiting: details at


Report any safeguarding concerns at or call 999 if someone is in immediate danger.

SENDIAS (Special Education Needs and Disabilities)

Please call 01908 254518 or email instead of visiting.

Taxi Licensing

Please call us on 01908 252860 or email instead of visiting (renewals only; new licence service is suspended)

Trading Standards

Call 0808 2231133 or email instead of visiting. You can also report a scam relating to coronavirus.

Waste and Recycling We've suspended food and garden waste from Monday 26 July 2021. For more information and updates please check the waste and recycling web page.

Last Updated: 20 October 2021