Coronavirus: changes to council services
Some council facilities are temporarily closed, including our Civic offices. We’re asking you to call or email us instead of dropping in. We’re following official guidance and will reopen as soon as it’s right to do so.
Essential services such as registering deaths, waste collection, home care, sheltered housing and safeguarding are still running.
Visit our meetings and papers pages for information on council meetings (most of which have been temporarily suspended).
Main changes (A-Z)
| Birth Registration |
All bookings are currently suspended. We'll update our web pages when we reopen. Please don't worry if you can't complete baby’s birth registration within the 42 days/six week requirement, no action will be taken against you. Please note, you can now make a claim for Child Benefit or Universal Credit prior to a birth being registered. |
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Please see our webpage for more information about extra financial help and how to contact us instead of visiting. |
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| Bus Services | Some bus companies have made temporary changes to their timetables. Read more here. |
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Please see our webpage for more information about Business Rates and how to contact us instead of visiting. |
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| Car parking for key workers |
From Monday 6 April we will be offering free parking for key workers during coronavirus. Please check our parking webpage for detailed information. |
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All are temporarily closed (our four family centres are contactable in emergencies) |
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| Citizenship |
Due to current government guidance all bookings have been suspended. Please check our web pages for any updates on when these may recommence. |
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Adult education and music service temporarily closed. Visit www.milton-keynes.gov.uk/schools-and-lifelong-learning/community-learning-mk-hub |
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From 24 March Community Transport has been suspended until further notice. Please check our web pages for any updates. |
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| Copy birth, marriage and civil partnership certificates |
We are not currently accepting certificate requests . Please check our web pages for updates. If you need a copy in the meantime this may be available from The General Register Office. |
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Please see our webpage for more information about Council Tax and how to contact us instead of visiting. |
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Children and Family Centres |
Children’s centres are temporarily closed. In an emergency you can call our four larger family centres (Daisy Chain, West Bletchley 01908 641454. Hedgerows, Netherfield 01908 239000. Moorlands, Beanhill 01908 679819. The Rowans, Fullers Slade 01908 565852). |
| Death Registration |
New legislation has been passed to allow us to take death registrations by phone. We are no longer making face to face appointments. More information can be found on the death registration section. |
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Highways |
We're prioritising essential and emergency roadworks (eg pothole repair). Existing major infrastructure projects will be completed but the pipeline of new projects is under review. |
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Please call 01908 253481 or email homeless.enquiries@milton-keynes.gov.uk instead of visiting. We are asking people at risk of no place to sleep that evening to call us before 1pm. |
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| Housing | We're focusing on essential repairs and checks that keep tenants safe. Find out more here. |
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Please see our webpage for more information about Council Tax and how to contact us instead of visiting |
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Libraries |
Temporarily closed. Online eLibrary open at www.milton-keynes.gov.uk/libraries |
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Local Welfare Assistance |
Please see our webpage for more information about extra financial help and how to contact us instead of visiting. |
| Marriage, Civil Partnerships and legal preliminaries |
All bookings are currently suspended. Please check our web pages for updates or what to do if you have an existing booking. |
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Planning Applications |
Please call or email instead of visiting: details at www.milton-keynes.gov.uk/planning-and-building |
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Safeguarding |
Report any safeguarding concerns at www.milton-keynes.gov.uk/social-care-and-health/safeguarding-people-at-risk or call 999 if someone is in immediate danger. |
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SENDIAS (Special Education Needs and Disabilities) |
Please call 01908 254518 or email mksendias@milton-keynes.gov.uk instead of visiting. |
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Taxi Licensing |
Please call us on 01908 252860 or email taxi@milton-keynes.gov.uk instead of visiting (renewals only; new license service is suspended) |
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Trading Standards |
Call 0808 2231133 or email tsd@milton-keynes.gov.uk instead of visiting. |
| Waste and recycling |
Due to reduced staff numbers and to protect the weekly collection of black and clear sacks, we’re stopping food and garden waste collections throughout MK after regular collections on Friday 3 April until the situation improves. Our bulky waste service is suspended and houseold waste recycling centres are closed. Please don't put bulky waste out with your usual waste as our crews can't collect it. More at https://www.milton-keynes.gov.uk/waste-recycling/community-recycling-centres-tips
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Last Updated: 1 April 2020