Coronavirus: changes to council services

Here's how we've changed to help MK control COVID-19

 

We're continuing to help local people every day, but some council facilities are temporarily closed, including our Civic offices.  We’re asking you to call or email us instead of dropping in.  We’re following official guidance and will reopen as soon as it’s right to do so.  

Essential services such as registering deaths, waste collection, home care, sheltered housing and safeguarding are running.

Visit our meetings and papers pages for information on council meetings.  

 

Main changes (A-Z)

Birth Registration

Re-opening mid-July. We will prioritise registering the earliest births first, which will take us some weeks. We'll write to parents and please visit our web pages to check which births can be registered and how to make a booking.

Please don't worry if you can't complete baby’s birth registration within the 42 days/six week requirement, no action will be taken against you. Please note, you can make a claim for Child Benefit or Universal Credit prior to a birth being registered.

Blue Badge Applications

Please see our web page for more information about extra financial help and how to contact us instead of visiting.

Bus Services Some bus companies have made temporary changes to their timetables. Read more here.

Business Rates

Please see our web page for more information about Business Rates and how to contact us instead of visiting.

Children's Centres

All are temporarily closed (our four family centres are contactable in emergencies)

Citizenship

A small number of emergency individual citizenship appointments will be available from mid July. Please contact the Home Office in the first instance. Will contact citizens who were attending early appointments shortly.

Community Learning MK

Adult education and music service temporarily closed. Visit www.milton-keynes.gov.uk/schools-and-lifelong-learning/community-learning-mk-hub

Community Transport

From 24 March Community Transport has been suspended until further notice. Please check our web pages for any updates. 

Copy birth, marriage and civil partnership certificates

Copy certificates will be available from 1 June 2020 to order online.

Council Tax 

Please see our web page for more information about Council Tax and how to contact us instead of visiting.

Children and Family Centres

Children’s centres are temporarily closed. In an emergency you can call our four larger family centres (Daisy Chain, West Bletchley 01908 641454. Hedgerows, Netherfield 01908 239000. Moorlands, Beanhill 01908 679819. The Rowans, Fullers Slade 01908 565852).

Death Registration

New legislation has been passed to allow us to take death registrations by phone. We are no longer making face to face appointments. More information can be found on the death registration section

Highways

We're prioritising essential and emergency roadworks (e.g. pothole repair). Existing major infrastructure projects will be completed but the pipeline of new projects is under review.

Homelessness Prevention

Please call 01908 253481 or email homeless.enquiries@milton-keynes.gov.uk instead of visiting.  We are asking people at risk of no place to sleep that evening to call us before 1pm.

Housing We're focusing on essential repairs and checks that keep tenants safe.  Find out more here.

Housing Benefit and Council Tax Reduction

Please see our web page for more information about Council Tax and how to contact us instead of visiting

Libraries

Temporarily closed. Online eLibrary open at www.milton-keynes.gov.uk/libraries

Local Welfare Assistance

Please see our web page for more information about extra financial help and how to contact us instead of visiting.

Marriage, Civil Partnerships and legal preliminaries

All Civic ceremony bookings are currently suspended. We will write to all couples impacted as soon as we can restart ceremonies.

Existing booked non-Civic venue ceremonies can go ahead from 4 July provided the latest government advice is followed, such as only two households attending. Please speak to your venue about what this means.

Emergency notice appointments will be available from mid-July. Please email us your details and ceremony date and confirmation.

Please check our web pages for what to do if you have an existing ceremony booking and how to make an emergency notice booking.

Planning Applications

Please call or email instead of visiting: details at www.milton-keynes.gov.uk/planning-and-building

Safeguarding

Report any safeguarding concerns at www.milton-keynes.gov.uk/social-care-and-health/safeguarding-people-at-risk or call 999 if someone is in immediate danger.

SENDIAS (Special Education Needs and Disabilities)

Please call 01908 254518 or email mksendias@milton-keynes.gov.uk instead of visiting.

Taxi Licensing

Please call us on 01908 252860 or email taxi@milton-keynes.gov.uk instead of visiting (renewals only; new license service is suspended)

Trading Standards

Call 0808 2231133 or email tsd@milton-keynes.gov.uk instead of visiting. You can also report a scam relating to coronavirus.

Last Updated: 1 July 2020