Freedom of Information (FOI) Act

The Freedom of Information Act became law in 2000 and came fully into force from 1st January  2005. Any person or organisation has the right to request information from the council that the council holds. 

Before making a request please consider the following: the Council is committed to openness and actively seeks to make available information through our transparency page about how we work our decision making process and the services we provide.

Our publication scheme is a guide to the information we have made available and intend to make available in the future, i.e. who we are; what we do, what we spend and how we spend it.

Please view previous FOI requests received into the council  before making your request.

All FOI requests must be made in writing and include; your name, and address for correspondances and a clear description of the information requested.

What information is required to make a request?

  • Name
  • Address (can be email address, fax number or home address)
  • The request must be in writing, and be as clear and concise as possible

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How can I submit a request?

You can make a request through our online service.

We’ve created a user guide (PDF, 1.6MB) to guide you through the process.

How long will it take:

The Council aims to respond to your request within 20 working days from the working date of receipt. However, this can be extended in certain circumstances.


MKC is not obliged by virtue of the act  as a public authority to comply with a request for information if the authority estimates that the cost of complying with the request would exceed the appropriate limit.  In this case the appropriate limit refers to costs where the time taken to extract and collate the information exceeds 18 hours or £450.

Personal Information:

If you would like to make a request for personal details. Please note the request will be dealt with under the Data Protection Act.

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Re-use of Public Sector Information:

The information supplied to you under the FOI or EIR is for your personal use only. This information is the property of Milton Keynes Council. Should you wish to re-use the information for anything other than personal use (e.g. for profit) you must obtain a licence from the council under the Reuse of Public Sector Information Regulations, by contacting the Information and Records Team. Please note that in some cases there may be a charge for this licence.

The Re-use of Public Sector Information Regulations 2015 applies to all documents held by public sector bodies unless stated as specifically excluded: 

List of exclusions

Milton Keynes Council will endeavor to make information contained in the Publications Scheme 

Publication Scheme – guide to information   available for re-use, where possible. However, decisions relating to reuse will be made on a case by-case basis.

If you wish to reuse the information and you are not sure if it is available for re-use then please send an email to


Please note, information will generally be released under an Open Government License, or a Non-Commercial Government License where appropriate.

Milton Keynes Council has 20 days to respond to your request, but there are limited circumstances when the timeframe for the response will be extended.

Any requests should be sent to:

Email or write to:

Freedom Of Information Officer
Milton Keynes Council 
Civic Offices
1 Saxon Gate East
Central Milton Keynes

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What happens next?

Following your email for request of Re-use of Information a letter or email will be sent to you detailing our decision. If re-use is permitted, the letter will also contain details of any proposed fee and license issued. You will be asked to sign the license and return it, together with the fee.

The fee will be established on a case by case basis, but the costs in the majority of cases will be marginal.

If you are unhappy with the decision, you can ask for an Internal Review and the Council will aim to respond within 20 working days. If you are still unhappy after the complaints procedure, you can refer your complaint to the Information Commissioner's Office.

If you use the information without a license you will be breaking the law and Milton Keynes Council may take action against you. Violation of Copyright law is a very serious matter and in doing so you could be held liable in both in both a Civil and Criminal Court.  

Review and appeal process

You have 40 working days from the date of the response to make written representations to the authority. Milton Keynes Council’s policy is to be as open as possible and whenever possible to supply information that is requested, but we can withhold information covered by exemption in the FOI Act. If we are not able to provide the information requested we will write to you giving you our reasons. If you are not satisfied with the reasons you have the right to appeal. You may also appeal if you believe the charge we have made to supply the information is unfair or believe there has been an excessive delay, or the information has not been supplied as you requested.

Your complaint will be dealt with under stage 2 of the Councils formal complaints procedure.

If the outcome of the complaint procedure is not to your satisfaction you have the right to apply to the Information Commissioner. The Information Commissioner is the independent official appointed by the Crown to oversee the Data Protection Act 2018, the Freedom of Information Act 2000 and the Environmental Information Regulations 2004.

More information about the Information Commissioner and how to complain can be obtained on their website Information Commissioners Office or by writing direct to:

Information Commissioner's Office
Wycliffe House
Water Lane

Telephone 0303 123 1113
Fax: 01625 524 510

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Last Updated: 2 September 2021