Accessibility Statement for Milton Keynes Council

This accessibility statement applies to  This website is run by Milton Keynes Council.  We want as many people as possible to be able to use this website. 

AbilityNet provide advice on making your device easier to use if you have a disability.

Our website accessibility

While we are working hard to make most of our website accessible, we know that parts of this website are not fully accessible:

  • older PDF documents are not fully accessible to screen reader software
  • older video streams do not have captions
  • browser based form auto-fillers may not work correctly on some of our forms

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What to do if you cannot access parts of this website

If you need information in an alternative format, such as braille, large print or in another language, contact:

  • Email:
  • Call: 01908 253253

Alternatively contact us and we will assist you. If you would like to provide feedback contact our equalities team, it will help us to make improvements.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website.  If you find any problems not listed on this statement or think we are not meeting accessibility requirements, please contact us.

Complaints process

If you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty; this helps us improve our website and processes.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

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Technical information about this website’s accessibility

Milton Keynes Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Website and Mobile Applications) (No.2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible Content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

We have listed all areas of our website that do not meet the accessibility regulations and what we are doing to resolve them.

Disproportionate burden

Not applicable.

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Content that is not within the scope of the accessibility regulations

PDFs and documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have forms saved as PDFs.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Due to the high volume and complexity/length of some of our PDFs, we are working towards getting PDFs accessible by end September 2021.

Any new PDFs or Word documents we publish will meet accessibility standards.

If you come across a PDF that is not accessible, please contact us so we can provide you with an alternative version.


We do not plan to add captions to live video streams, pre-recorded media published before September 20 as it is exempt from meeting the accessibility regulations

Interactive maps

Interactive maps within this website may not work with screen reader software or be navigable using a keyboard. We don't plan to fix these because online maps and mapping services are exempt from meeting the accessibility regulations.

Third party content

Our site includes third party content and functionality.  We cannot guarantee that all third party content is accessible.  We are not responsible for any third party content.

Links to other websites

We often link to third party websites or documents when there is useful information that relates to our services.  For example, official information sources, such as or  We are not responsible for the accessibility of these or any other websites we do not manage.

Third party platforms

We often create content which is hosted on third party platforms. This includes:

  • content we create for social media, such as Facebook, LinkedIn or Twitter
  • video which we host on YouTube
  • data we supply to national databases such as (used to search for road closures/works)

We are responsible for ensuring the content we supply meets accessibility requirements; however, we are not responsible for the accessibility of the platform itself.

For example, when we add video to one of our YouTube channels, we will ensure any subtitling, captions and audio-description are included as required. However, we are not responsible for the accessibility of the video player itself.

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Preparation of this accessibility statement

This statement was prepared on 01 July 2021. It was last reviewed on 30 June 2021. 

This website was last tested on 30 June 2021.  The test was carried out by Digital Accessibility Centre.  We also use software from Silktide to continually monitor and improve on the accessibility of

We will review and update this statement annually and will next review it in July 2022.

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Last Updated: 27 April 2022