Coronavirus: changes to council services

Here's how we've changed to help MK control COVID-19


We're continuing to help local people every day, but some council facilities are temporarily closed, including our Civic offices.  We’re asking you to call or email us instead of dropping in.  We’re following official guidance and will reopen as soon as it’s right to do so.  

For the latest update and to find out the best way of contacting the service you require please see below.

Visit our meetings and papers pages for information on council meetings.  


Main changes (A-Z)

Service  Changes Information
Birth Registration

Re-opening mid-July. We will prioritise registering the earliest births first, which will take us some weeks. We'll write to parents and please visit Birth Registration to check which births can be registered and how to make a booking.

Please don't worry if you can't complete baby’s birth registration within the 42 days/six week requirement, no action will be taken against you. Please note, you can make a claim for Child Benefit or Universal Credit prior to a birth being registered.

Blue Badge Applications

Please see Disabled Parking - Blue Badge Scheme for more information about extra financial help and how to contact us instead of visiting.

Bus Services Some bus companies have made temporary changes to their timetables. Read more here.

Business Rates

Please see Business Rates  for more information about Business Rates and how to contact us instead of visiting.

Children's Centres

All are temporarily closed (our four family centres are contactable in emergencies)


A small number of emergency individual citizenship appointments will be available from mid July. Please contact the Home Office in the first instance. Will contact citizens who were attending early appointments shortly.

Community Learning MK

Adult education and music service temporarily closed. Visit

Community Transport

From 24 March Community Transport has been suspended until further notice. Please check Milton Keynes Council Community Transport for any updates. 

Copy birth, marriage and civil partnership certificates

Copy certificates will be available from 1 June 2020 to order online.

Council Tax 

Please see Benefits & Council Tax for more information about Council Tax and how to contact us instead of visiting.

Children and Family Centres

Children’s centres are temporarily closed. In an emergency you can call our four larger family centres (Daisy Chain, West Bletchley 01908 641454. Hedgerows, Netherfield 01908 239000. Moorlands, Beanhill 01908 679819. The Rowans, Fullers Slade 01908 565852).

Death Registration

New legislation has been passed to allow us to take death registrations by phone. We are no longer making face to face appointments. More information can be found on death registration.


We're prioritising essential and emergency roadworks (e.g. pothole repair). Existing major infrastructure projects will be completed but the pipeline of new projects is under review.

Homelessness Prevention

Please call 01908 253481 or email instead of visiting.  We are asking people at risk of no place to sleep that evening to call us before 1pm.

Housing We're focusing on essential repairs and checks that keep tenants safe.  Find out more here.

Housing Benefit and Council Tax Reduction

Please see Benefits & Council Tax for more information about Council Tax and how to contact us instead of visiting


Some of our libraries are open with a reduced service.  To learn more, please visit our libraries page.

Local Welfare Assistance

Please see Extra Financial Help for more information about extra financial help and how to contact us instead of visiting.

Marriage, Civil Partnerships and legal preliminaries

Statutory marriages and civil partnerships have now recommenced in Civic. A small number of Flowers Suite ceremonies are taking place.

Venue ceremonies are being delivered provided the latest government advice can be followed. Please speak to your venue about what this means.

Emergency notice appointments are available for those who had a ceremony booked before 23 March and live in Milton Keynes. Please email us your full details, ceremony date and booking confirmation.

Please check Marriage, Civil Partnerships and Other Ceremonies for details of when we will open to new bookings.

Planning Applications

Please call or email instead of visiting: details at


Report any safeguarding concerns at or call 999 if someone is in immediate danger.

SENDIAS (Special Education Needs and Disabilities)

Please call 01908 254518 or email instead of visiting.

Taxi Licensing

Please call us on 01908 252860 or email instead of visiting (renewals only; new license service is suspended)

Trading Standards

Call 0808 2231133 or email instead of visiting. You can also report a scam relating to coronavirus.

Last Updated: 27 August 2020