Coronavirus: changes to council services

Here's how we've changed to help MK control COVID-19

 

We're continuing to help local people every day, but some council facilities are temporarily closed, including our Civic offices.  We’re asking you to call or email us instead of dropping in.  We’re following official guidance and will reopen as soon as it’s right to do so.  

For the latest update and to find out the best way of contacting the service you require please see below.

Visit our meetings and papers pages for information on council meetings.  

 

Main changes (A-Z)

Service  Changes Information
Bereavement Services 

New guidance for managing a funeral service during the coronavirus pandemic and MKC policy regarding attendance at funerals.

Here is the latest information (PDF, 143KB) which includes the number of seats/mourners currently allowed. 
Birth Registration

Please visit Birth Registration to check how to make a booking.

Baby must be registered within 42 days/six weeks where possible.  We have written to parents who were impacted by closures and still need to come forward and register.

Blue Badge Applications

Please see Disabled Parking - Blue Badge Scheme for more information about extra financial help and how to contact us instead of visiting.
Bus Services Most bus companies are now operating to a normal schedule, but masks are still required to be worn at all times. Find out about bus timetables and routes.

Business Rates

Please see Business Rates  for more information about Business Rates and how to contact us instead of visiting.

Children's Centres

All are temporarily closed (our four family centres are contactable in emergencies)
Citizenship

Emergency citizenship appointments are being made as certificates are received from the Home Office.  These are still for earlier months so please read your letter from the Home Office carefully before contacting us.  If we do not have your certificate we cannot make you an appointment and contacting us will sadly not speed up the process.

Community Learning MK

Adult education and music service temporarily closed. Visit www.milton-keynes.gov.uk/schools-and-lifelong-learning/community-learning-mk-hub

Community Transport

From 24 March Community Transport has been suspended until further notice. Please check Milton Keynes Council Community Transport for any updates. 
Copy birth, marriage and civil partnership certificates

Copy certificates will be available from 1 June 2020 to order online.

Council Tax 

Please see Benefits & Council Tax for more information about Council Tax and how to contact us instead of visiting.

Children and Family Centres

Children’s centres are temporarily closed. In an emergency you can call our four larger family centres (Daisy Chain, West Bletchley 01908 641454. Hedgerows, Netherfield 01908 239000. Moorlands, Beanhill 01908 679819. The Rowans, Fullers Slade 01908 565852).
Death Registration

New legislation has been passed to allow us to take death registrations by phone. We are no longer making face to face appointments. More information can be found on death registration.

Highways

We're prioritising essential and emergency roadworks (e.g. pothole repair). Existing major infrastructure projects will be completed but the pipeline of new projects is under review.

Homelessness Prevention

Please call 01908 253481 or email homeless.enquiries@milton-keynes.gov.uk instead of visiting.  We are asking people at risk of no place to sleep that evening to call us before 1pm.
Housing We're focusing on essential repairs and checks that keep tenants safe.  Find out more here.

Housing Benefit and Council Tax Reduction

Please see Benefits & Council Tax for more information about Council Tax and how to contact us instead of visiting

Libraries

Some of our libraries are open with a reduced service.  To learn more, please visit our libraries page.

Local Welfare Assistance

Please see Extra Financial Help for more information about extra financial help and how to contact us instead of visiting.
Marriage, Civil Partnerships and legal preliminaries

Statutory marriages and civil partnerships have now recommenced in Civic. A small number of Flowers Suite ceremonies are taking place at weekends.

Venue ceremonies are being delivered provided the latest government advice can be followed. Please speak to your venue about what this means.

We are open to new bookings for ceremonies up to 2 years ahead.

Notice appointments are available for those who live in Milton Keynes and have a wedding booked in the next 3-4 months.  Please call the contact centre on 01908 372101 or book online.

Please check Marriage, Civil Partnerships and Other Ceremonies for full details.

Planning Applications

Please call or email instead of visiting: details at www.milton-keynes.gov.uk/planning-and-building

Safeguarding

Report any safeguarding concerns at www.milton-keynes.gov.uk/social-care-and-health/safeguarding-people-at-risk or call 999 if someone is in immediate danger.

SENDIAS (Special Education Needs and Disabilities)

Please call 01908 254518 or email mksendias@milton-keynes.gov.uk instead of visiting.

Taxi Licensing

Please call us on 01908 252860 or email taxi@milton-keynes.gov.uk instead of visiting (renewals only; new license service is suspended)

Trading Standards

Call 0808 2231133 or email tsd@milton-keynes.gov.uk instead of visiting. You can also report a scam relating to coronavirus.

Last Updated: 23 October 2020