Coronavirus: changes to council services
We're continuing to help local people every day, but some council facilities are temporarily closed, including our Civic offices. We’re asking you to call or email us instead of dropping in. We’re following official guidance and will reopen as soon as it’s right to do so.
For the latest update and to find out the best way of contacting the service you require please see below.
Visit our meetings and papers pages for information on council meetings.
Main changes (A-Z)
| Service | Changes Information |
|---|---|
| Bereavement Services |
New guidance for managing a funeral service during the coronavirus pandemic and MKC policy regarding attendance at funerals. Here is the latest information (PDF, 143KB) which includes the number of seats/mourners currently allowed. |
| Birth Registration |
Please visit Birth Registration to check how to make a booking. We are still open for registration. Baby must be registered within 42 days/six weeks where possible. We have written to parents who were impacted by closures and still need to come forward and register. |
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Please see Disabled Parking - Blue Badge Scheme for more information about extra financial help and how to contact us instead of visiting. |
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| Bus Services | Most bus companies are now operating to a normal schedule, but masks are still required to be worn at all times. Find out about bus timetables and routes. |
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Please see Business Rates for more information about Business Rates and how to contact us instead of visiting. |
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All are temporarily closed (our four family centres are contactable in emergencies) |
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| Citizenship |
Small citizenship events are being organised as certificates are received from the Home Office. Please read your letter from the Home Office carefully before contacting us. If we do not have your certificate we cannot make you an appointment and contacting us will sadly not speed up the process. |
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Adult education and music service temporarily closed. Visit www.milton-keynes.gov.uk/schools-and-lifelong-learning/community-learning-mk-hub |
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From 24 March Community Transport has been suspended until further notice. Please check Milton Keynes Council Community Transport for any updates. |
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| Copy birth, marriage and civil partnership certificates |
Copy certificates will be available from 1 June 2020 to order online. |
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Please see Benefits & Council Tax for more information about Council Tax and how to contact us instead of visiting. |
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Children and Family Centres |
Children’s centres are temporarily closed. In an emergency you can call our four larger family centres (Daisy Chain, West Bletchley 01908 641454. Hedgerows, Netherfield 01908 239000. Moorlands, Beanhill 01908 679819. The Rowans, Fullers Slade 01908 565852). |
| Death Registration |
New legislation has been passed to allow us to register deaths by phone. We are no longer seeing relatives face to face, however a telephone appointment with a Registrar is needed. More information can be found on death registration. |
| Food and Garden waste collections | We've suspended food and garden waste collections from Thursday 14 January 2021 until further notice. In the meantime, please dispose of food waste into black bags and keep any green waste in your garden. |
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Highways |
We're prioritising essential and emergency roadworks (e.g. pothole repair). Existing major infrastructure projects will be completed but the pipeline of new projects is under review. |
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Please call 01908 253481 or email homeless.enquiries@milton-keynes.gov.uk instead of visiting. We are asking people at risk of no place to sleep that evening to call us before 1pm. |
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| Housing | We're focusing on essential repairs and checks that keep tenants safe. Find out more here. |
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Please see Benefits & Council Tax for more information about Council Tax and how to contact us instead of visiting |
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Libraries |
Our libraries are closed until further notice in line with national lockdown measures, but we are offering a Click and Collect service. To learn more, please visit our libraries page. |
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Local Welfare Assistance |
Please see Extra Financial Help for more information about extra financial help and how to contact us instead of visiting. |
| Marriage, Civil Partnerships and legal preliminaries |
All marriages and civil partnerships are on hold from 20 December 2020. We are open to new bookings up to 2 years ahead. Notice appointments can still be delivered and are available for those who live in Milton Keynes and have a wedding booked in the next 3-4 months. Please call the contact centre on 01908 372101 or book online. Please check Marriage, Civil Partnerships and Other Ceremonies for full details. |
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Planning Applications |
Please call or email instead of visiting: details at www.milton-keynes.gov.uk/planning-and-building |
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Safeguarding |
Report any safeguarding concerns at www.milton-keynes.gov.uk/social-care-and-health/safeguarding-people-at-risk or call 999 if someone is in immediate danger. |
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SENDIAS (Special Education Needs and Disabilities) |
Please call 01908 254518 or email mksendias@milton-keynes.gov.uk instead of visiting. |
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Taxi Licensing |
Please call us on 01908 252860 or email taxi@milton-keynes.gov.uk instead of visiting (renewals only; new license service is suspended) |
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Trading Standards |
Call 0808 2231133 or email tsd@milton-keynes.gov.uk instead of visiting. You can also report a scam relating to coronavirus. |
Last Updated: 13 January 2021