Customer Services

To ensure our customers have the best possible experience we aim to make things simple, timely and flexible.

Milton Keynes Council requires all members of staff to take responsibility and ownership to deliver excellent customer services. 

Our Customer Service Strategy (PDF, 91KB) explains how we are transforming the services we provide to the people of Milton Keynes, at a time when demand is increasing and resources are reducing.

Our Customer Service Standards (PDF, 79KB) sets out the expectations for customer service across Milton Keynes Council. These standards will be assessed through the Council's mystery shopping programme

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Annual reports

Last Updated: 19 September 2017