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When someone dies, partners, next of kin and families have to deal with their loss and inform lots of government departments. The Department of Work and Pensions Tell Us Once service (TUO) is available online 24 / 7 to help deal with informing all local and national government departments so families can concentrate on other affairs.
A death must be registered with the registrar before you can use the Department of Work and Pensions (DWP) Tell Us Once (TUO) service. The registrar will give you a unique reference number and full details of how to access and use the service. You can use the TUO service up to 28 days after the death has been registered by contacting the DWP directly:
You will need the death certificate showing the deceased's full name and date of death and the TUO unique reference number to use the service.
TUO is not available where a death has taken place outside of the UK.
A Tell Us Once Easy Read guide and step by step guide of what to do after someone dies is available on the gov.uk website.
When someone has died, their death needs to be registered with the registrar. Once that's done, several other organisations may have to be contacted and given the same information. We will provide a unique reference number to use the Department for Work and Pensions (DWP) Tell Us Once service and they can pass on this information to a number of other government departments and local council services for you.
To make sure the DWP pass on the right information it will help to have the following information about the person who has died:
They will also ask you for the contact details for:
You must have the permission of the persons listed above if you are going to provide DWP with information about them.
If you decide to use this service, the DWP will be able to tell the following organisations on your behalf:
* Registrars have a statutory responsibility to inform Council Tax and Public Health of all deaths within their district on a weekly basis.
The Tell Us Once service can also inform the following organisations:
Using Tell Us Once will tell the right parts of government so they can:
You may also need to inform banks, building societies and utilities of the death.
The information you provide will be treated securely and confidentially. The organisations who are contacted will use the information to:
They may use this information in other ways, but only as the law allows.
Further information regarding this service can be found on the Tell Us Once pages of the gov website or by accessing the DWP Tell Us Once video.