If you need help you should press the red button on the alarm unit or pendant. This will automatically connect to the Alarm Control Centre and the name address and contact details of the registered user will be displayed on the screen of one of our operators.
The operator will talk to you using the loud-speaker built into the alarm unit. They will try to find out what help you need, for example:
- you may have had a fall and cannot get up
- you may need assistance from a friend or relative
- you feel unwell and need guidance or medical treatment
- you need reassurance or help
In response to your call we may send a Care and Response Officer to your home or alert the emergency services. You will need to have a key safe fitted so that we can gain access to your home, these are not provided by this service but we can give you advice about how to get one.