Stay independent from £25.08* per month. 

The Community Alarm Service is a 24-hour, seven days a week service operated by Milton Keynes City Council. Our service provides personal alarms and sensors to help adults stay independent at home whether they just need peace of mind or there is a home emergency, our staff are ready to help.

Why choose us?

• Our team will assess your needs, so you have the equipment that’s right for you.
• We aim to answer all alarm calls in less than a minute. Our team are available 24/7 to give advice, reassurance and arrange help when needed. 
• If a non-emergency visit is needed, we aim to be by your side within an hour (often much faster)
• If you need emergency help, we will alert police, fire and ambulance services keeping you and your loved ones informed every step of the way.
• Our technology suits all ages and lifestyles. We will maintain the equipment and if it breaks, we will replace it at no extra charge.
• All our charges are transparent so there won’t be any surprises on your bill. 

How much does the service cost? 

Here are all the charges for our service:

• One-off installation fee of £25.55* this fee doesn’t apply for hospital discharge or self-installations. 
• Monthly charge of £25.08* per month. This includes the full service:
  • Digital alarm with wrist or neck worn emergency button.
  • 24/7 monitoring by our call centre 365 days a year. 
  • 24/7 support by our home response team 365 days a year. If you have fallen and uninjured, our responders will use specialist equipment to get you back on your feet. 
  • Equipment maintenance and annual servicing.
  • Welfare calls from a team that cares about your wellbeing.
  • Resilient connectivity, SIM card costs included.
• Upgrade Your Package with Bespoke telecare package for an additional £14.30* per month to suit your needs. This includes: 
  • Fall detection sensors.
  • Environmental sensors for fire safety.
  • Activity monitoring sensors, such as bed and chair sensors. 
  • Convulsion and seizure detection for people with epilepsy.
  • Bespoke equipment to suit your needs.
• Optional Extra Smart home monitoring for £20.08* per month. Give your loved ones peace of mind with instant alerts (we only use private & discreet equipment – that means no cameras and no microphones).

*Prices listed are excluding VAT. You may be exempt from VAT for our service, for further information on VAT Disabled Reliefs and eligibility, please call our team on 01908 222616.

How it works 

Join the Service 

• It is easy to get started, join the service using our referral form. 
• We offer a wide range of personal alarms with no hidden costs. 
• We will come and meet you to find out what equipment best suits you and your home. 
• Whatever we recommend, the choice is yours. Our service is tailored to your needs.

Connect 

• 24-hour, seven days a week service operated by Milton Keynes City Council.
• Help when you need it at the press of a button. Our aim is to answer all alarm calls in less than a minute.
• Following an incident, we will follow-up with a welfare call to ensure you are safe and well. 

Peace of Mind

• We’re not just a voice on the phone, but our responders will be by your side day or night.
• We work closely with emergency services, so you will always get the help you need.
• Technical issues? We will repair and maintain the equipment; it’s part of the service.

The Care and Response Community Alarm Service is a member of the Telecare Services Association