Try our new waste collection postcode checker
An easy way to check whether your home has been assessed for wheelie bins or an alternative from September
We will be continuing with our upgrade programme to convert all streetlights across MK to LED. If you report a fault to us about one of the older, orange lights we will pick it up through our upgrade programme rather than fix the old light. This only applies to the lantern itself and not the lamppost column.
Any faults reported to us from October 2020 will be scheduled in for repair within a 7 - 14 day period however some repairs may be delayed due to one of the following reasons:
*These repairs will require a request to Western Power Distribution (WPD) to disconnect and reconnect the power supply. We don't have any control over when this will happen so this can take longer than the stated timeframe and the repair of energy supply faults to homes and businesses takes priority. Once WPD have completed their works, we can begin our repairs.
You can let us know about a faulty street light on the Report It link below. Make sure you include the lamp column reference number and if possible, a postcode and house number closest to the faulty lamppost. This will help our engineers to locate the problem quickly. If you're not sure how to describe the fault, take a look at our Common Faults (PDF, 1.5MB) factsheet.
Type of repair | Duration |
---|---|
Urgent issues |
2 hours - immediate action to make it safe. Any further repairs needed will be scheduled in. |
Lamp out single non-grid road Lamp out three or more adjacent a roundabout and on a grid road |
14 days from date report is received by us |
Lamp out single grid road |
28 days from date report is received by us |
Light on all day (dayburner) | Non-urgent so scheduled for repair within 2-3 months |
Replace a column (lamppost) | Up to 28 days |
Install and connect a new power supply to a column | 28 days* |
Repair to underground electrical cables feeding street lights | 28 days* |
*Subject to Western Power Distribution attending the site for disconnection and reconnection of the power supply.