| Situation | Support available | Sources and contact details |
| Repairs / safety concerns | Guidance for private tenants on reporting repairs, landlord access (24 hours’ notice), and safety for gas, electrical, fire & carbon monoxide alarms; HMO safety expectations. | Milton Keynes City Council – Private Sector Housing |
| Risk of Eviction/ Rent Arrears | Free advice on rights, eviction, court action, arrears and benefits via Citizens Advice. MK City Council can mediate with landlords, challenge illegal eviction, and help prevent homelessness. |
Citizens Advice Milton Keynes – Homelessness Prevention Support: Phone: 0808 278 7991. MK City Council Housing Options / Homelessness: Phone: 01908 253 481 Email: homeless.enquiries@milton-keynes.gov.uk |
| Emergency of Crisis Housing | Welfare centre (advice, meals, clothing, showers/laundry) and winter night shelter beds. Additional crisis options available locally (Bus Shelter MK, YMCA MK) |
UnityMK: Address; Unity Park Station, 401 Elder Gate, MK9 1LR Phone: 07549 609427 Email: welfare@wnsmk.org Bus Shelter MK: Phone: 01908 429 889 Email: info@thebussheltermk.org YMCA MK: Phone: 01908 295 600 Email: hello@mkymca.com |
| Independent Tenants’ Rights and Legal Help | Non-profit support for tenants including advice on Rent Repayment Orders, deposits, evictions, and disrepair. | Justice for Tenants (JFT): Email: info@justicefortenants.org |
| Unsure what your housing issue is? | Online tool that helps private renters diagnose their issue and find the right dispute resolution route and guidance. | TDS Charitable Foundation – My Housing Issue Gateway |
| National Helplines | Urgent housing advice and national legal help routes, including emergency housing and legal aid services. |
Shelter – Emergency Housing helpline (England) Phone: 0808 800 4444 (Mon-Fri 8am-6pm) Housing Loss Prevention Advice Service (HLPAS): Free legal advice and in court duty if you’re at risk of losing your home. Civil Legal Advice (Legal Aid): Phone: 0345 345 4345 (Mon-Fri 9am-8pm; Sat 9am-12:30pm) National Debtline (rent arrears, budgeting): Phone: 0808 808 4000 (Mon-Fri 9am-8pm; sat 9:30am-1pm) |
Sources include: Milton Keynes City Council, Citizens Advice MK, Connection Support, UnityMK, Bus Shelter MK, YMCA MK, RDS Charitable Foundation, Justice for Tenants, Shelter England, Gov.Uk (HLPAS and Civil Legal advice), and National Debtline.