Landlord measures

2023 to 2024 Landlord Measures

We are pleased to share with our residents our first submission of Landlord Measures as per the NEW Consumer Standards.

Keeping properties in good repair (Tenants \| Shared Owners)
Proportion of homes that do not meet the Decent Homes Standard Proportion of non-emergency repairs completed within our target timescale Proportion of emergency repairs completed within our target timescale	13% 99.3% 99.7%
Maintaining building safety
Proportion of homes for which: all required gas safety checks have been carried out all required fire safety checks have been carried out all required asbestos safety checks have been carried out all required water safety checks have been carried out all required lift safety checks have been carried out	99.9% 99.5% 99.6% 98.9% 73.5%
Effective handling of complaints
Number of complaints received per 1000 homes (Stage 1) Number of complaints received per 1000 homes (Stage 2) Proportion of complaints responded to within Ombudsman timescales (Stage 1) Proportion of complaints responded to within Ombudsman timescales (Stage 2)	35.7 5.9 35.1% 35.9%	6.0 1.3 33.3% 100%
Responsible neighbourhood management
Number of anti-social behaviour cases opened per 1000 homes Number of anti-social incidents that involved hate crime (to be reported next year)	9.9 N/A