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Rents and Service Charges: responding to your feedback

Following the Rents and Service Charge consultation in 2023 to 2024, new charges were introduced from 1 April 2024. We are grateful for the feedback received from tenants and leaseholders, which highlighted concerns about estate maintenance and contractor management.

In response, we worked with the Environmental Services Team and the 19 parish councils responsible for these services to improve how we operate and increase the level of work delivered.

Improving housing landscapes across Milton Keynes

Our focus in 2024/2025 was to get every parish up to a standard that would allow the open space grounds maintenance teams to then keep it in a good and tidy condition.  In the year we spent just over £1.2 million pounds, plus a further £300,000 which we promised during the consultation.  We have also allocated a further £350,000 in this current year.

Taking on your comments about contract management, we have also employed “Graham” who is our full time Housing Landscape Services Officer. You may see him out and about surveying sites and checking on the works we need to be completed.

Service Charge by parish during 2024-2025

The Landscape Housing team has been busy over the past year, working across a wide range of housing areas in Milton Keynes.

We’re committed to restoring these neighbourhoods to a standard that’s easier to maintain and more enjoyable for residents. This work is part of our ongoing programme to improve priority areas across the city.

Abbey Hill (Parish01)

Who lives here?

43 Tenants, 196 Shared Owners, 9 Leaseholders

Total homes 248

How much does it cost?

Total Expenditure 2024-2025:  £9,991.78

of which £1,732.45 is collected through service charges.

Astwood and Hardmead (Parish02)

Who lives here?

7 Tenants

How much does it cost?

Total Expenditure 2024-2025:  £58.08

of which £58.08 is collected through service charges. 

Bletchley and Fenny Stratford (Parish03)

Who lives here?

1674 Tenants and 119 Leaseholders

Total homes 1793

How much does it cost?

Total Expenditure 2024-2025:  £121,417.40

of which £113,359.02 is collected through service charges.     

Bow Brickhill (Parish04)

Who lives here?

21 Tenants and 1 Shared Owner

Total homes 22

How much does it cost?

Total Expenditure 2024-2025:  £267.50

of which £255.34  is collected through service charges.  

Bradwell (Parish05)

Who lives here?

497 Tenants, 173 Shared Owner and 70 Leaseholders

Total homes 740

How much does it cost?

Total Expenditure 2024-2025:  £76,337.24

of which £51,269.74 is collected through service charges.  

Broughton and Milton Keynes Village (Parish06)

Who lives here?

17 Tenants

How much does it cost?

Total Expenditure 2024-2025:  £1,570.51

of which £1,570.51 is collected through service charges. 

Calverton (Parish07)

No properties so nil cost.

Campbell Park (Parish08)

Who lives here?

857 Tenants, 159 Shared Owners and 372 Leaseholders

Total 1388 homes

How much does it cost?

Total Expenditure 2024-2025:  £155,905.70

of which £96,261.66 is collected through service charges. 

Castlethorpe (Parish09)

Who lives here?

27 Tenants, 

How much does it cost?

Total Expenditure 2024-2025:  £986.91

 of which £986.91 is collected through service charges. 

Central Milton Keynes (Parish10)

Who lives here?

155 Tenants, 1 Shared Owners and 190 Leaseholders

Total 346 homes

How much does it cost?

Total Expenditure 2024-2025:  £11,656.05

of which £5,221.64 is collected through service charges.

Chicheley (Parish11)

Who lives here?

8 Tenants, 

How much does it cost?

Total Expenditure 2024-2025:  £ 496.44

of which £496.44 is collected through service charges. 

Clifton Reynes and Newton Blossomville (Parish12)

Who lives here?

7 Tenants, 

How much does it cost?

Total Expenditure 2024-2025:  £654.58

of which £654.58 is collected through service charges. 

Emberton (Parish13)

Who lives here?

27 Tenants, 

How much does it cost?

Total Expenditure 2024-2025:  £1,026.17

of which £1,026.17 is collected through service charges. 

Fairfields (Parish14)

Who lives here?

21 Tenants 

How much does it cost?

Total Expenditure 2024-2025:  £ 174.22

of which £174.22 is collected through service charges. 

Gayhurst (Parish15)

No properties so nil cost.

Great Linford (Parish16)

Who lives here?

1096 Tenants, 331 Shared Owners and 356 Leaseholders

Total 1783 homes

How much does it cost?

Total Expenditure 2024-2025:  £ 182,490.93

of which £112,176.14 is collected through service charges. 

Hanslope (Parish17)

Who lives here?

84 Tenants and 8 Leaseholders

Total 92 homes

How much does it cost?

Total Expenditure 2024-2025:  £ 4,334.23

of which £3,957.34 is collected through service charges. 

Haversham Cum Little Linford (Parish18)

Who lives here?

3 Tenants, 

How much does it cost?

Total Expenditure 2024-2025:  £299.46

of which £299.46 is collected through service charges. 

Kent Hill and Monkston (Parish19)

No properties so nil cost

Lathbury(Parish20)

No properties so nil cost

 

Lavendon (Parish21)

Who lives here?

24 Tenants and 3 Leaseholders

Total 27 homes

How much does it cost?

Total Expenditure 2024-2025:  £1,070.14

of which £951.24 is collected through service charges. 

Little Brickhill (Parish22)

Who lives here?

27 Tenants and 7 Leaseholders

Total 34 homes

How much does it cost?

Total Expenditure 2024-2025:  £282.06

of which £223.99 is collected through service charges.  

Loughton and Great Holm (Parish23)

Who lives here?

99 Tenants, 208 Shared Owners and 3 Leaseholders

Total 310 homes

How much does it cost?

Total Expenditure 2024-2025:  £10,346.19

of which £3,304.11 is collected through service charges.

Moulsoe (Parish24)

Who lives here?

15 Tenants, 

How much does it cost?

Total Expenditure 2024-2025:  £124.44

of which £124.44 is collected through service charges.

New Bradwell (Parish25)

Who lives here?

275 Tenants and 40 Leaseholders

Total 315 homes

How much does it cost?

Total Expenditure 2024-2025:  £15,495.14

of which £13,527.50 is collected through service charges.

Newport Pagnell (Parish26)

Who lives here?

302 Tenants and 4 Leaseholders

Total 306 homes

How much does it cost?

Total Expenditure 2024-2025:  £15,836.55

of which £15,629.54 is collected through service charges.

North Crawley (Parish27)

Who lives here?

18 Tenants, 

How much does it cost?

Total Expenditure 2024-2025:  £477.94

of which £477.94 is collected through service charges.

Old Woughton (Parish28)

Who lives here?

10 Tenants and 8 Shared Owners

Total 18 homes

How much does it cost?

Total Expenditure 2024-2025:  £7,399.53

of which £4,110.85 is collected through service charges.

Olney (Parish29)

Who lives here?

144 Tenants, 

How much does it cost?

Total Expenditure 2024-2025:  £12,905.91

of which £12,905.91 is collected through service charges.

Ravenstone (Parish30)

Who lives here?

4 Tenants, 

How much does it cost?

Total Expenditure 2024-2025:  £79.23

of which £79.23 is collected through service charges.

Shenley Brook End and Tattenhoe (Parish31)

Who lives here?

207 Tenants, 227 Shared Owners and 5 Leaseholders

Total 439 homes

How much does it cost?

Total Expenditure 2024-2025:  £14,345.42

of which £6,764.24 is collected through service charges.

Shenley Church End (Parish32)

Who lives here?

50 Tenants, 85 Shared Owners and 2 Leaseholders

Total 137 homes

How much does it cost?

Total Expenditure 2024-2025:  £4,968.56

of which £1,813.34 is collected through service charges.

Sherington (Parish33)

Who lives here?

41 Tenants, 

How much does it cost?

Total Expenditure 2024-2025:  £750.36

of which £750.36 is collected through service charges.

Simpson and Ashland (Parish34)

Who lives here?

22 Tenants, 

How much does it cost?

Total Expenditure 2024-2025:  £1,301.15

of which £1,301.15 is collected through service charges.

Stantonbury (Parish35)

Who lives here?

541 Tenants, 37 Shared Owners and 61 Leaseholders

Total 639 homes

How much does it cost?

Total Expenditure 2024-2025:  £82,253.60 

of which £69,638.81 is collected through service charges.

Stoke Goldington (Parish36)

Who lives here?

27 Tenants, 

How much does it cost?

Total Expenditure 2024-2025:  £ 1,871.54

of which £1,871.54 is collected through service charges.

Stony Stratford (Parish37)

Who lives here?

522 Tenants, 1 Shared Owners and 80 Leaseholders

Total 633 homes

How much does it cost?

Total Expenditure 2024-2025:  £55,071.10 

of which £48,024.09 is collected through service charges.

Tyringham and Filrave (Parish38)

Who lives here?

1 Tenants, 

How much does it cost?

Total Expenditure 2024-2025:  £787.69

of which £787.69 is collected through service charges.

Walton (Parish39)

Who lives here?

6 Tenants, 

How much does it cost?

Total Expenditure 2024-2025:  £49.77

of which £49.77 is collected through service charges.

Wavendon (Parish40)

Who lives here?

25 Tenants and 1 Leaseholders

Total 26 homes

How much does it cost?

Total Expenditure 2024-2025:  £920.81

of which £885.39 is collected through service charges.

West Bletchley (Parish41)

Who lives here?

1354 Tenants, 3 Shared Owners and 122 Leaseholders

Total 1479 homes

How much does it cost?

Total Expenditure 2024-2025:  £73,717.57 

of which £67,487.21 is collected through service charges.

Weston Underwood (Parish42)

No properties so nil cost.

Whitehouse (Parish43)

No properties so nil cost.

Woburn Sands (Parish44)

Who lives here?

72 Tenants and 3 Leaseholders

Total 75 homes

How much does it cost?

Total Expenditure 2024-2025:  £5,050.90

of which £4,848.86 is collected through service charges.

Wolverton and Greenleys (Parish45)

Who lives here?

829 Tenants, 25 Shared Owners and 115 Leaseholders

Total 969 homes

How much does it cost?

Total Expenditure 2024-2025:  £97,680.21

of which £83,567.49 is collected through service charges.

Woughton (Parish46)

Who lives here?

1786 Tenants, 25 Shared Owners and 59 Leaseholders

Total 1870 homes

How much does it cost?

Total Expenditure 2024-2025:  £155,160.26

of which £148,190.49 is collected through service charges.

Cold Brayfield (Parish47)

No properties so nil cost.

Warrington (Parish48)

No properties so nil cost.

TOTAL of all parishes

Who lives here?

10975 Tenants, 1480 Shared Owners and 1629 Leaseholders

Total 14084 homes

How much does it cost?

Total Expenditure 2024-2025:  £1,125,615.27

of which £876,816.88 is collected through service charges.

✅ What we have achieved

Image
Stantonbury before and after

Communal open spaces makeovers
We’ve transformed several communal open spaces in and around our housing blocks, making them usable and welcoming once again for tenants.

Image
Before and after maintenance

Clearing access routes
Alleyways, footpaths, car parks and garage areas across Milton Keynes and surrounding villages have been cleared, improving access and safety for everyone.

🔜 What’s next?

Looking ahead, we’ll continue our work in key areas, including:

  • Clearing more pathways on housing land in Conniburrow and Fishermead
  • Ongoing clearance of back alleyways on the Lakes Estate, Bletchley

These works are part of our commitment to making a positive contribution to neighbourhoods and evidence of how your service charges make a difference.