Tenant perception survey

NEW Tenant Perception Survey

Are you an MKCC Tenant? If so, if you have not already completed this year Tenant Perception Survey we would like to invite you to take part. All those residents who complete the survey will be automatically entered into a prize draw where 5 lucky residents will win a £20 gift voucher. For more detail, please follow the link below.

Tenant Perception Survey (opens in a new window)



The first measures will cover the period of time between 1 April 2023 and 31 March 2024. We will publish the results in June 2024.

Measures and our performance

We are contacting our residents to ask them to share their insight about our services by completing this 5 minute survey. We only require one survey per household. Below are areas covered in the survey. 

Full copy of the survey with additional information you will find here.

Overall satisfaction

TP01 - Overall satisfaction

Keeping properties in good repair

TP02 - Satisfaction with repairs (tenants only)
TP03 - Satisfaction with time taken to complete most recent repair (tenants only)

Maintaining building safety

 TP04 - Satisfaction that the home is well maintained (tenants only)
 TP05 - Satisfaction that the home is safe        

Respectful and helpful engagement

 TP06 - Satisfaction that the landlord listens to tenant views and acts upon them
 TP07 - Satisfaction that the landlord keeps tenants informed about things that mater to them
 TP08 - Agreement that the landlord treats tenants fairly and with respect

Effective handling of complaints

TP09 - Satisfaction with the landlord’s approach to handling complaints

Responsible neighbourhood management

TP10 - Satisfaction that the landlord keeps communal areas clean and well maintained
TP11 - Satisfaction that the landlord makes a positive contribution to neighbourhoods 
TP12 - Satisfaction with the landlord’s approach to handling anti-social behaviour

Improvements we have made

  • To be updated in summer 2024
Housing Business Improvement

Contact information

Milton Keynes City Council, Civic, 1 Saxon Gate East, Milton Keynes MK9 3EJ