MILTON KEYNES CITY COUNCIL LIBRARIES

Customer Code of Conduct

Welcome

Everyone is welcome in our libraries. We are committed to providing a safe, respectful, and inclusive environment for all our customers and staff.

Our Expectations

To help us achieve this, we ask all customers to:

• Treat staff, volunteers and other library users with respect at all times
• Use the library in a way that does not disturb or disrupt others
• Follow guidance from library staff when requested
• Take responsibility for children in your care at all times
• Respect the building, facilities and equipment

Library Guidelines

To ensure a positive environment for everyone:

• Children under 10 must be supervised by a responsible adult (16+)
• Please follow guidance on food and drink in designated areas only
• Keep personal belongings with you at all times
• Use quiet areas appropriately and minimise noise and mobile use
• Do not unplug equipment or interfere with library systems
• Assistance dogs are welcome; other animals are not permitted
• Electric scooters, bicycles, smoking, vaping, alcohol and drugs are not permitted within the library or outside the front of the library building

Unacceptable Behaviour - We have a zero tolerance approach to:

• Verbal abuse, threatening or aggressive behaviour
• Harassment, intimidation, or discrimination of any kind
• Damage to property or misuse of library facilities
• Behaviour that disrupts the safety or wellbeing of others

What Happens If Behaviour Is Not Acceptable

If these standards are not met, staff will take action. This may include:

• Speaking with you about your behaviour
• Asking you to leave the library
• Restricting access to library services
• Contacting the police where necessary

Thank you for helping us keep our libraries safe and welcoming for everyone.