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This information should be read in conjunction with Milton Keynes Council’s Corporate Privacy Notice
Everything we do with information about people, such as how we collect it and who we share it with, has to comply with the Data Protection Act and the General Data Protection Regulation (GDPR). A key part of this is being open about how we use information and what rights you have in respect of information we hold about you.
This notice sets out how Milton Keynes Council’s Customer Service Team uses your information.
If anything in this notice is not clear, or if you have further queries, please get in contact with the Customer Service Team or Data Protection Officer using the details at the end.
We collect information about people who live in Milton Keynes as well as people outside the county who use services that we provide.
Most of the information we hold starts as a result of:
What information we collect varies according to the services people receive but may include:
The information we collect is recorded on our databases and in electronic folders on Milton Keynes Council’s secure network where it is accessible only to staff who need to see it to do their jobs.
Much of what we do is a result of legislation set nationally that requires us to provide various public services in Milton Keynes and this includes Complaints, Comments and Compliments. In such cases, if you access a council service then the law that requires us to provide that service will be our legal basis for collecting and using your personal data, as we can’t provide you with the service without it.
Whenever we use information, we always limit this to only the details that are needed and we ensure that it is used safely and securely. We require anyone we share information with, or who uses it on our behalf, to do so too. All staff receive training on data protection and information security.
We may be required to share information with a range of different types of people and organisations depending on the service being provided or the statutory requirement that we have to comply with. The types of recipients include:
All information sharing is done with reference to the principles set out in the Milton Keynes Information Sharing Framework. We require anyone we share information with, or who uses it on our behalf, to adhere to Data Protection law.
In certain circumstances your personal information may need to be shared against your wishes if there is a legal requirement for us to do so. The council must give information to courts if there are legal proceedings or a court order, to prevent crime, or if there is a risk of harm to you or another person.
We only keep information for as long as it is needed.
You have various rights around the data we hold about you.
Any such request can be submitted to the Data Protection Officer. Whether we can agree to your request will depend on the specific circumstances and if we cannot then we will explain the reasons why.
If you have any questions about the information above please contact us
If you are unhappy with any aspect of how your information has been collected and/or used, you can make a complaint to the Data Protection Officer. You can also report concerns to the national regulator, the Information Commissioner’s Office. Their details can be found on their website