Try our new waste collection postcode checker
An easy way to check whether your home has been assessed for wheelie bins or an alternative from September
The council provides services for local communities and the people who live in them. Undertaking this work means that we must collect and use information about the people we provide services to and keep a record of those services. Because we collect and use personal information about individuals we must make sure that they know what we intend to do with their information and who it may be shared with.
We have summarised in this privacy notice some of the key ways in which we use your personal information for sundry debts purposes. This information should be read in conjunction with the Milton Keynes Council corporate privacy notice.
Some of the goods and services that the council provides to you may incur a charge. For example, if you hire a musical instrument from us or use our care services.
Where services incur a charge we have a legal duty to recover these costs from you. These are known as ‘sundry debts’.
The council has a central team that is responsible for recovering these fees on behalf of other services within the council. Further information about how the council uses personal information to recover the costs can be found in this notice.
We hold information about past and present customers who have received a chargeable service by the council.
The types of information we hold and process will typically include:
Details about your employer and earnings if you have arrears, in order that the debt can be recovered directly from your salary.
The personal information we collect about you can come from a variety of different sources as listed below:
Information provided by trusted third party organisations who we work closely with or provide services on our behalf e.g. Department of Work and Pensions, bailiff, courts.
We will use this personal information to administer and collect sundry debts. This may include any of the following:
Data Protection law says that we are allowed to use and share personal information only where we have a proper and lawful reason for doing so.
Our lawful basis for processing this information for the above purpose is:
we have a legal obligation under Local Government Act 1972 and Social Security and Administration Act 1992 to process your personal information for the purposes of collecting sundry debts and housing benefit overpayments
From time to time, we will share your personal information with advisers and service providers so that they can help us carry out our duties, rights and discretions in relation to sundry debts. These may include:
You have the right to request we cease processing your personal data in relation to any council service. Where possible, we will seek to comply with your request but there may be some situations where we will not be able to do this (e.g. where Milton Keynes council is required to hold or process information to comply with a legal requirement).
The accuracy of your information is important to us to be able to provide relevant services more quickly. We are working to make our record keeping more efficient. In the meantime, if you change your address or email address, or if any of your circumstances change or any of the other information we hold is inaccurate or out of date, please email us or write to us.
You have the right to request we cease processing your personal data in relation to any council service. Where possible, we will seek to comply with your request but there may be some situations where we will not be able to do this (e.g. where Milton Keynes council is required to hold or process information to comply with a legal requirement).
You are also legally entitled to request access to any records held by the council about yourself, this is called a Subject Access Request (SAR). Find out more on how to make a Subject Action Request.
The accuracy of your information is important to us to be able to provide relevant services more quickly. We are working to make our record keeping more efficient. In the meantime, if you change your address or email address, or if any of your circumstances change or any of the other information we hold is inaccurate or out of date, please email us or write to us.
For general enquiries please contact the sundry debt team on 01908 253860 or you can email sundrydebts@milton.keynes.gov.uk
Postal address only, Civic, 1 Saxon Gate East, Milton Keynes MK9 3EJ