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Mears formally awarded new contract to repair council homes

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Mears contract

Following a comprehensive procurement exercise involving tenants and leaseholders, Mears has been awarded a five-year contract to repair and maintain 12,000 Milton Keynes City Council homes, with the option for a five-year extension. 

The city council began the search for a contractor early last year and has asked all tenants and leaseholders for feedback on what changes to the contract would improve their experience. As a result, the new contract has been designed around several improvements, including: 

  • Greater contractual focus on getting repairs done right first time. 
  • New 14-day priority repair to make sure repeat jobs are done quicker – between emergency repairs (4-24hrs) and routine repairs (within 28 days).
  • Stronger contract management oversight of how works and services are done, with robust performance management 
  • Aligning how the works and services are done to the new regulatory requirements for council homes. 

The new contract will start on 4 August. Over the summer, the city council with Mears, will be running sessions with residents where they can meet the team and ask questions. 

“The new contract gives us an opportunity to overhaul how we monitor repairs and maintenance of council homes and to ensure tenants are getting a fair and responsive service, and more ‘right first time’ repairs.

He added: “In 2025/26 we’re planning to invest nearly £90m in bringing more council properties up to a better standard; installing kitchens, fire doors and energy saving measures to make sure tenants have a good quality, affordable home where heating bills can be managed.”
- Cabinet Member responsible for housing, Cllr Ed Hume
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